Real Time Analyst - UK Financial Customer Service (Quezon City) | Onsite
Posted 5 days ago
Start Date: ASAP
Type of Support: Voice
Work Arrangement: 100% Onsite (Quezon City)
Nature of the Account: UK Financial Customer Service
Shift Schedule | Restdays: Shifting schedules, UK time
Educational Requirement:
- Graduate of Bachelor's Degree
Work Experience:
- At least 1 year of contact center experience with at least 1 year of Workforce Management experience
- Recent UK or US banking experience, with any experience under the loan originating process, especially under motor financing is required
- Strong analytical and problem-solving skills
- Advanced proficiency in MS Excel (reporting, data analysis, formulas)
- Experience with any workforce management software for scheduling, performance tracking, reporting
- Strong numerical and data interpretation skills
Key Roles and Responsibilities:
- Intraday Management: Monitor live call, chat, and email queues, balancing workloads and adjusting agent skills as traffic spikes or drops.
- Schedule Adherence: Track whether agents are exactly on their scheduled activities (calls, breaks, or lunches) and flag any deviations.
- Reporting: Generate live and end-of-day interval reports, shrinkage data, and root-cause analyses (RCA) on performance gaps.
- Incident Management: Coordinate with operations and IT during system downtimes or emergencies to minimize impact on service levels.
Other open roles at Tasq Staffing Solutions, Inc.(6)
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries. Talent Acquisition delivered with Speed and Quality… that’s the TASQ guarantee!
Key team members
Praadhip Sathyan
Luisa Panaligan
Yan Gamba
Erika Anelle D.
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