Quality Analyst - UK Financial Customer Service (Quezon City) | Onsite
Posted 5 days ago
Start Date: ASAP
Type of Support: Voice
Work Arrangement: 100% Onsite (Quezon City)
Nature of the Account: UK Financial Customer Service
Shift Schedule | Restdays: Shifting schedules, UK time
Educational Requirement:
- Graduate of Bachelor's Degree
Work Experience:
- At least 2 years of QA work experience in UK banking operations in a call center or shared services environment
- Recent UK banking experience, with experience under the loan originating process, especially under motor financing is required
- Financial account experience must be in mortgage, car/motor financing, collections, fraud, underwriting, payouts, or any similar facet. Insurance or payroll will not be considered.
- Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc
- Excellent communication & feedback/coaching skills
Key Roles and Responsibilities:
- Monitoring and Evaluation: Auditing live or recorded interactions to measure agent performance based on tone, empathy, accuracy, and adherence to scripts or guidelines.
- Providing Feedback: Delivering actionable feedback to agents and coaching them to improve their performance.
- Ensuring Compliance:
- Reporting and Analysis: Analyzing data to identify trends in errors, troubleshooting low-performing teams, and generating reports for management.
- Calibration Sessions: Participating in meetings to ensure all stakeholders are aligned on quality standards.
Other open roles at Tasq Staffing Solutions, Inc.(6)
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries. Talent Acquisition delivered with Speed and Quality… that’s the TASQ guarantee!
Key team members
Praadhip Sathyan
Luisa Panaligan
Yan Gamba
Erika Anelle D.
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