Front Office Manager

Job Description

Step into a leadership role where you can make a real impact and shape unforgettable guest experiences. As Front Office Manager, you’ll lead our Front Office team to deliver smooth, efficient operations and exceptional service every day. This is the perfect role for a hands-on, energetic leader who thrives in a fast-paced environment and is passionate about inspiring and developing their team to reach their full potential.

Key Responsibilities:

• Lead and energise the Front Office team to consistently deliver warm, efficient and memorable service.
• Collaborate with the leadership team to drive financial and operational performance, including RPS, NPS, loyalty and upsell targets.
• Develop and mentor your team through training, coaching and rostering while fostering a positive, high-performing culture.
• Oversee front desk operations including check-ins, check-outs and room allocation, ensuring alignment with brand standards.
• Prepare occupancy forecasts, revenue reports and performance insights to support informed operational decisions.

Take the lead in creating a welcoming, guest-focused environment where your leadership and passion make a tangible difference.

Qualifications

• Minimum of 2 years’ proven experience in front office or hospitality management.
• Strong leadership and communication skills with a talent for coaching and developing high-performing teams.
• Excellent problem-solving, organisational and multitasking abilities to manage daily operations efficiently.
• Proficiency in property management systems and reservation software (Opera Cloud experience highly regarded).
• Ability to handle guest inquiries professionally while consistently delivering exceptional service.
• Flexibility to work rotating shifts, including weekends, evenings and public holidays.

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.