Client Engagement Specialist

Client Engagement Specialist | High-Stakes Government Programs | Ingleburn NSW

ABOUT US

Acusensus pioneers intelligent road safety enforcement solutions that are changing behaviours and saving lives. Founded in 2018, we’ve developed world-leading advanced AI and hardware technology — deployed as fixed-location, trailer-based, and vehicle-based enforcement solutions — used by governments across Australia, the United States, the United Kingdom and New Zealand. Our Heads-Up solution detects and captures prosecutable evidence of illegal mobile phone use, seatbelt non-compliance, and speeding, and has already demonstrated transformative reductions in dangerous driver behaviour on Australian roads. We are a company that believes what we do matters — and we’re looking for people who feel the same way.

THE OPPORTUNITY 

You’ll be Acusensus’ key operational interface with one of our largest NSW government clients — serving as a trusted partner who keeps high-profile road safety enforcement programs running to the highest standard, while actively growing the depth and resilience of the client relationship.

What you’ll do:

• Serve as the primary operational point of contact for the NSW government client, proactively managing the relationship and addressing issues before they escalate
• Oversee day-to-day program compliance against contractual KPIs, maintaining Acusensus’ obligations across all active enforcement programs
• Prepare and quality-assure all program documentation — client reports, program plans, risk registers, and status updates — to a consistently high standard
• Apply data analysis to monitor performance metrics, identify trends, and translate insights into clear recommendations for senior stakeholders
• Plan and facilitate governance meetings and client forums, including agenda preparation, action tracking, and accurate meeting records
• Contribute as a knowledgeable voice on program capability and client needs in tender responses, contract renewals, and business development activities
• Proactively identify and manage program risks before they reach the client — coordinating resolution across software, field services, maintenance, and finance teams
• Champion continuous improvement in program operations, driving efficiencies that meet the evolving needs of the client and contract

A note on the role: this position involves occasional national travel and, given Acusensus operates globally, may sometimes require flexibility outside standard hours. If you thrive in a dynamic, delivery-focused environment, you’ll be well at home here.

ABOUT YOU

You’re a commercially aware, operationally sharp professional who knows how to hold senior government relationships with confidence — someone who can read data, write a compelling executive brief, and influence without direct authority across a broad internal network.

What You’ll Bring:

• Demonstrated experience in account management, client management, or operations management in a complex, multi-stakeholder environment
• Experience working with or delivering services to government clients, or in a regulated, compliance-driven environment with SLA and KPI accountability
• Strong analytical capability — able to interpret operational data, identify performance trends, and communicate insights to senior and executive audiences
• Proven ability to manage multiple concurrent programs while consistently meeting client commitments
• Exceptional written and verbal communication skills, including executive-level reporting and client-facing presentations
• A degree in Business, Project Management, Engineering, Data Analytics, Public Policy, or a related field — or equivalent demonstrated experience

Bonus points for:

• Experience in technology-enabled service delivery, road safety, enforcement, or government technology programs
• Familiarity with tender preparation, contract governance, or proposal writing in a government context

Pre-employment checks apply, including a criminal and driving history check.

WHY JOIN US?

✦ Work that directly saves lives

You’ll be at the operational heart of Acusensus’ flagship NSW government programs — intelligent road safety enforcement solutions that detect dangerous driver behaviours and capture prosecutable evidence. Every day this program runs well, NSW roads get safer.

✦ Real ownership of a major government account

This isn’t a coordination role — you’re the primary interface with a large NSW government client, with genuine influence over contract retention, account growth, and service delivery outcomes. You’ll manage senior relationships, contribute to tender responses, and help shape how Acusensus performs against its most significant contracts.

✦ Broad scope

From data-driven performance analysis and risk management to governance facilitation and business development — this role spans the full breadth of operational client engagement. If you want a career-defining stretch role that builds capability across commercial, operational, and strategic dimensions, this is it.

Ready to be part of our mission? Apply now.

Visit www.acusensus.com.au/careers or submit your application directly through this advertisement. If you have any questions or would like to discuss the role in greater detail, please email [email protected].

Acusensus is building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to drive positive change. We’re committed to fostering an environment where creativity and authenticity are celebrated. No matter your background, if you’re passionate about making a difference, we encourage you to apply.