Renewals Specialist

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have Great Associates. Ensono’s Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: Honesty, Reliability, Curiosity, Collaboration, and Passion.

About the role and what you'll be doing: The Renewals Specialist owns the end-to-end contract renewal process across Ensono's enterprise client base. This is a commercially-driven, strategic role — not a coordination function. You'll build renewal strategy from scratch, orchestrate across sales, legal, finance, solution architects, and service delivery, and close opportunities that drive retention and revenue growth for both Ensono and our clients.

You'll operate as an overlay to the sales team — sometimes leading a renewal independently, sometimes working side by side with a seller. No two renewals are the same. If you thrive in ambiguity, know how to navigate complex enterprise relationships, and have the financial and commercial acumen to back it up, this role is for you.

Key Responsibilities include:

• Own the proactive, outbound renewal process from strategy through close across a portfolio of enterprise accounts — serving as a primary client-facing point of contact throughout the renewal life cycle
• Develop and drive renewal strategy in alignment with client business objectives and Ensono's commercial goals, coordinating with Sales to ensure a unified approach
• Engage directly with clients to understand evolving requirements, build trusted long-term relationships, and position value-add services that support retention and growth
• Orchestrate across internal teams — sales, legal, finance, solution architects, and service delivery — to execute each renewal effectively
• Negotiate contract terms, pricing, and service-level agreements with a win-win mindset in collaboration with finance and legal
• Maintain accurate renewal pipeline forecasting in Salesforce
• Identify and mitigate churn risk by addressing client concerns proactively and early
• Partner with Advisory & Consulting teams to surface expansion and transformation opportunities aligned to client roadmaps
• Drive consistency in contract language and commercial frameworks across the US portfolio

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Skills and Qualifications. If you do not meet all of the Additional Skills, we still encourage you to apply.

Required Skills and Qualifications:

• Bachelor's degree in information technology, business, or a related field
• 5+ years managing complex, bespoke enterprise renewals in managed services, IT outsourcing, or hosting environments; mainframe experience is a plus
• Demonstrated success managing enterprise accounts at $10M–$20M+ ACV, with the ability to manage multiple renewals simultaneously and meet agreed deadlines
• A sales mindset — you understand how to position value, identify opportunity, and move a commercial conversation forward
• Comfortable and confident in client-facing settings, including executive-level engagement
• Strong financial acumen including pricing models, margins, and contract terms
• Exceptional written and verbal communication skills with the ability to clearly articulate strategy to clients and senior stakeholders
• Proven negotiation skills with the ability to navigate complex, multi-party relationships with confidence
• Ability to thrive in a fast-paced environment, demonstrating sound judgment and thought leadership across competing priorities
• Ability to travel approximately 25% of the time

Additional Skills

• Mainframe or mainframe-adjacent experience — a strong differentiator
• Familiarity with enterprise clients in financial services, insurance, healthcare, and/or government sectors
• Proficiency in CRM tools, preferably Salesforce
• Legal acumen and comfort with contract language

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include:

• Unlimited Paid Days Off
• Three health plan options
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
• Paid childbearing and paternal leave
• Education Reimbursement, Student Loan Assistance or 529 College Funding
• Sabbatical leave
• Wellness program
• Flexible work schedule

As of the date of this posting, a good faith estimate of the current pay scale for this role is $97,000 to $135,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include a role-based, sales-incentive plan, and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected]