Senior Delivery Lead, Data & AI

Job Description

At AFCA, we’re building out our data and AI capability to better serve our customers and the community and we’re looking for a Senior Delivery Lead to help bring that vision to life.

As our Senior Delivery Lead, Data & AI, you’ll take ownership of delivering high‑priority data, analytics and AI initiatives, turning strategy into clear, actionable plans and measurable outcomes.

This is a hands-on leadership role where you’ll work across business, technology and data teams to ensure delivery is well‑scoped, governed and aligned with AFCA’s strategic and regulatory priorities.

What you’ll be doing

• Lead the end-to-end delivery of Data, Analytics & AI initiatives, including governance uplift
• Translate strategy into clear roadmaps, delivery plans, milestones and outcomes
• Establish and lead scaled agile (SAFe) delivery structures aligned with enterprise governance
• Drive delivery of AI use cases, adoption, capability uplift and operational readiness
• Lead data and AI technology integration initiatives across the organisation
• Act as a key integrator across Data & Analytics, Technology, business teams and vendors
• Manage risks, dependencies and delivery challenges, ensuring timely resolution
• Support portfolio planning, executive reporting and governance forums
• Provide clear, confident updates on progress, risks, trade-offs and decisions required
• Act as a change agent, driving adoption and embedding new ways of working
• Foster a culture of continuous improvement and customer-focused delivery

Qualifications

To be successful in this role, you will need:

• ​​​​Significant experience leading complex technology, data, analytics, AI or governance-enabled delivery initiatives in enterprise environments. 
• Demonstrated experience translating strategy and business priorities into practical delivery plans, roadmaps and measurable outcomes. 
• Relevant tertiary qualifications in business administration or project management.
• Strong background in enterprise delivery and transformation, not just project management. 
• Demonstrated experience delivering using Agile and SAFe at scale. 
• Experience in financial services, digital‑first organisations or highly regulated environments highly regarded. 
• Track record working with blended delivery models (in‑house teams, agencies, system integrators). 
• Strong hands‑on delivery leadership, with the ability to move between strategic oversight and execution. 
• Deep ability to traverse business process change, customer experience and technical delivery end‑to‑end. 
• Excellent stakeholder management skills, with the ability to influence senior leaders and complex stakeholder groups. 
• Strong commercial, risk and dependency management capability. 
• Clear communicator able to simplify complexity and build trust across business and technology domains. 
• Growth mindset with a practical, outcome‑focused approach. 
• Resilient, adaptable and calm in high‑change environments. 
• Natural change agent who brings people through transformation, not just platform delivery. 
• Customer‑centred, pragmatic and delivery‑oriented. 

Additional Information

• Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.