Managed Services Engineer – Tier 2 (Remote) Telecom

Job Description

Job Summary

We are seeking a highly analytical and proactive Tier 2 Managed Services Engineer to design, implement, and support complex B2B network environments. This role is a bridge between standard support and high-level engineering, requiring a deep understanding of SD-WAN, Networking and Voice technologies alongside a commitment to operational excellence.

What You'll Do

• Design & Implementation: Lead the technical delivery of B2B T2 level solutions, including SD-WAN, MPLS, SASE, and Carrier Grade Circuits.
• Vendor Management: Oversee hardware and service configurations for diverse vendors (Cisco, ADTRAN, Juniper, CATO, VeloCloud).
• Advanced Troubleshooting: Resolve complex routing issues involving OSPF, EIGRP, BGP, MPLS, and SDWAN.
• Voice Engineering: Configure and troubleshoot SIP, PRI, Hosted PBX, and Fax over IP services.
• Voice Deep troubleshooting: Utilize Wireshark and diagnostic tools to analyze SIP/network traffic and identify underlying failures.
• Incident Ownership: Perform thorough Root Cause Analysis (RCA) to move beyond temporary fixes and implement permanent architectural solutions.
• Operational Excellence: Maintain precise network documentation, follow QA processes correctly and ensure strict adherence to client SLAs.
• Proactive Optimization: Conduct performance tuning and capacity planning to enhance network reliability for customers.

Qualifications

What You Bring

• Technical Education: Degree in Telecommunications Engineering, Computer Science, or a related field.
• Certifications: Active certifications such as CCNA, CCNP, Fortinet NSE 4, Cisco Meraki Specialist, or VeloCloud/Cato credentials.
• Domain Expertise: Strong mastery of TCP/IP, advanced routing protocols, and enterprise network topologies.
• Ownership Mindset: Demonstrated ability to take end to end responsibility for complex issues, coordinating with ISPs and vendors until full resolution.
• Strategic Communication: Ability to translate highly technical data into clear, actionable summaries for non-technical clients and stakeholders.
• Analytical Rigor: A "root-cause-first" approach to troubleshooting, with the discipline to avoid workarounds in favor of long-term stability.
• Documentation Discipline: High attention to detail in maintaining network diagrams and contributing to the team’s internal knowledge base.
• Prioritization Skills: Proven ability to manage multiple high priority tasks in a fast-paced environment.

Work Schedule

• Location: 100% Remote.
• Hours: Standard business hours based on Pacific Time (PT).
• Availability: Occasional after-hours support required for critical deployments and high-level escalations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Why Join Us?

• Entry-level opportunity to build hands-on project management experience in telecom.
• Learn from experienced project managers and technical teams.
• Exposure to real-world carrier coordination and infrastructure deployments.
• Clear growth path into a Project Manager role.
• Competitive compensation and benefits package.