Senior VoIP / Network Engineer (UCCE Preferred) - 15+ Years required / Relocation also FINE

Job Description

We are seeking a highly experienced Senior VoIP / Network Engineer with 15+ years of hands-on experience in enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred.

Key Responsibilities

VoIP / Voice Engineering

• Design and architect enterprise VoIP and IP telephony solutions

• Lead implementation of SIP, RTP, and call control protocols

• Troubleshoot complex voice quality issues (latency, jitter, packet loss)

• Manage dial plans, call routing, and call flow design

Network Engineering

• Architect and manage enterprise network infrastructure (routers, switches, firewalls)

• Implement advanced TCP/IP, VLANs, QoS, and VPN solutions

• Optimize networks for real-time voice traffic and high availability

• Lead network performance tuning and capacity planning

Unified Communications / UCCE (Preferred)

• Support and integrate Cisco UCCE / Contact Center solutions

• Work with ICM, CVP, and CUCM environments

• Troubleshoot and optimize call center routing and IVR systems

 Leadership & Troubleshooting

• Lead complex troubleshooting and root cause analysis (RCA)

• Mentor junior engineers and provide technical guidance

• Collaborate with cross-functional teams on enterprise projects

Security & Compliance

• Ensure secure voice and network architecture

• Implement best practices for compliance and data protection

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field

• Experience with Cisco UCCE (Unified Contact Center Enterprise)

• Knowledge of ICM, CVP, CUCM

• Experience with Unified Communications and Cloud VoIP

• Certifications: CCNP, CCIE, or equivalent

Additional Information

This is a 100% onsite role based in Atlantic City, NJ