Job Title: Medical Virtual Assistant - Registered Nurse

Position Type: Full-Time

Work Hours: 8:00 AM – 5:00 PM PDT

Work Days: Monday – Friday

Salary: $6 – $7 per hour (depending on experience)

Job Code: JV-RN

Workplace: Remote

Preferred Candidate Location: Philippines

About the Role

We are seeking an experienced Registered Nurse (RN) or Medical Assistant (MA) Virtual Assistant to support a healthcare practice with prior authorizations, referrals, patient communication, medication refills, insurance verification, and administrative coordination.

This role requires a candidate with a strong medical background who understands clinical workflows, insurance processes, and patient care coordination. The ideal candidate will be comfortable communicating with patients, providers, pharmacies, specialists, and insurance companies while maintaining the highest standards of professionalism, accuracy, and HIPAA compliance.

Core Responsibilities

Prior Authorizations (Top Priority)

Submit, track, and follow up on insurance authorization requests
Coordinate with insurance companies regarding approvals, denials, and required documentation
Review authorization requirements and ensure all supporting information is submitted
Monitor pending authorizations and provide status updates to providers and staff

Referrals Management (Top Priority)

Process and send referrals to specialists and healthcare facilities
Coordinate referral documentation and follow-up
Ensure referrals are completed accurately and timely
Communicate with specialty offices regarding referral status and scheduling

Phone Support & Patient Communication (Top Priority)

Answer incoming patient phone calls professionally
Return patient callbacks and follow-up inquiries
Assist patients with appointment-related concerns and clinical requests

Medication Refills & Clinical Support

Process electronic medication refill requests

Scheduling & Patient Coordination

Schedule and reschedule patient appointments
Send appointment reminders via phone and text

Insurance Verification & Administrative Support

Verify insurance eligibility and benefits
Assist with insurance-related inquiries and documentation
Send and receive required faxes and clinical documents

Software & Systems

Proprietary Web-Based EHR

Key Performance Indicators (KPIs)

Timely completion of prior authorizations and referrals
Reliable availability during business hours
Efficient turnaround time for insurance and referral requests
Consistent productivity through time tracking and quality monitoring (One Assistance)

Requirements

Must be a Registered Nurse (RN) or Medical Assistant (MA)
Previous healthcare or clinical experience required
Experience with prior authorizations required
Experience with referrals and insurance verification required
Experience handling medication refills preferred
Previous virtual assistant experience preferred
HIPAA training and compliance knowledge required

Required Skills

Clinical & Healthcare Knowledge

Strong understanding of medical terminology and healthcare workflows
Experience working in a medical office, clinic, or healthcare setting
Knowledge of insurance authorization and referral processes
Understanding of medication refill procedures
College graduate with extensive healthcare experience

College graduate with extensive healthcare experience

Deal Breakers

No RN or MA credentials
No healthcare or clinical experience
No experience with prior authorizations or referrals
Inability to work during business hours and respond to urgent requests
Poor professionalism when interacting with patients or providers
Unreliable attendance or inconsistent communication

Basic requirements

Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)

Technical requirements

Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment.

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.