Application Specialist I
Posted 29 days ago
WHAT DO WE DO?
We create solutions for the people who keep our world flowing.
For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.
THE ROLE
The Application Specialist I provides technical and sales support to customers by preparing quotations, processing orders, recommending products, and resolving customer inquiries. Working closely with customers, suppliers, and internal teams, this role helps ensure a high level of service while supporting sales growth, accurate order management, and successful project execution
DUTIES & RESPONSIBILITIES
- Prepare, review, and follow up on customer quotations
- Provide technical support, product recommendations, costing, and proposal development
- Translate customer requirements into accurate product and solution recommendations
- Process customer orders and monitor order status through completion
- Coordinate with suppliers and vendors to ensure timely delivery and issue resolution
- Communicate with customers by phone and email regarding products, orders, and technical inquiries
- Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns
- Deliver after sales support to ensure customer satisfaction
- Support business growth by identifying opportunities and strengthening customer relationships
- Prepare proposals based on customer requirements, market conditions, and product offerings
- Maintain accurate records and documentation related to quotes, orders, and projects
- Compile and organize vendor documentation for customer projects
- Support collections and payment follow up activities in partnership with the Accounting team
- Follow established sales processes, systems, and procedures to ensure operational efficiency
Requirements
QUALIFICATIONS
- College diploma in a related field
- 3 to 6 years of experience in a technical sales, customer service, Inside sales, or related role
- Proficiency with order entry and quoting systems (Epicor P21 or similar)
- Understanding of customer service principles and best practices
- Strong verbal and written communication skills
- Strong problem solving and troubleshooting abilities
- Ability to manage multiple priorities in a fast paced environment
- Strong attention to detail and accuracy
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Strong organizational and customer service skills
- Ability to work collaboratively within a team environment
Desirable
- Bilingual (English and French)
WORK ENVIRONMENT
- Fast-paced environment in a dynamic competitive industry
- Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
- Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions
Benefits
Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.
WHAT’S IN IT FOR YOU?
- Competitive remuneration including base salary ($60,000-$77,000) + incentive
- Competitive vacation
- Paid personal day program
- Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
- Company Group RRSP with employer matching
- Annual health & wellness subsidy
FUN FACTS
- The average employee tenure is 9 years
- We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
- We regularly host social events and gatherings to foster togetherness and fun
We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.
We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions
Other open roles at John Brooks Company(6)
Since 1938, John Brooks has been solving fluid handling challenges for our customers through the people and products we stand behind. We take pride in our legacy as an independently owned, fourth-generation business that puts our people first. We're committed to creating a culture of excellence by empowering our team to grow with us, building meaningful connections with our customers, and developing lasting partnerships with our suppliers. We deliver personalized customer support, industry-leading expertise, and the highest-quality products, engineered solutions, and services. Our portfolio includes pumps, spraying equipment, filtration products, valves, and custom-engineered systems for the simplest and most complicated industrial and municipal applications. We provide end-to-end support to help you identify, acquire, engineer and maintain high-quality fluid handling systems of all scales that are built to last –without compromise. Interested in joining our team? Visit johnbrooks.ca/join-our-team We’re proud to have earned the WSIB Health and Safety Excellence badge—joining 4,000+ businesses across Ontario committed to protecting over one million workers.
Key team members
Martin Turbide
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