Senior Organizational Change Management Specialist-ServiceNow/AI

Organizational Change Manager

United States or Canada - Remote

Why Us

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

The Role

• Drive OCM project activities such as leading the product/project side of change which may include creating actionable deliverables that support communication and training other OCM deliverables and efforts, managing resistance to change and help in ensuring user readiness
• Support change efforts on multiple programs by assisting in execution of stakeholder assessment and change impact assessment interviews and focus groups; assist with development of communication, engagement, and training plans to document specific actions required to enable change
• Execute communication, engagement, and training plans by developing written, verbal, presentation, video mode, as well as deliverables for client delivery
• Organize, coordinate, and improve Organizational Change Management (OCM) governance, standards, and reporting capability within the team by establishing formal, routine governance for the review of project progress dashboards, map project metrics and rolling-up metrics to OCM team dashboards and analyze and report on OCM maturity progress
• Maintain OCM content repository and ensure that documents conform to standards and storage retention procedures; Support OCM Leadership with Knowledge and Standards, including required standard and ad-hoc requests, incorporate industry best practices and implement standards, key measures, tools and metrics
• Develop and coordinate project performance measurement reporting, drawing on OCM tools and data to provide reporting assistance to OCM Leadership and develop and execute functions to ensure adoption of new systems and processes with the OCM Team

What You Bring Along

• Hands-on enterprise experience leading OCM for an enterprise customer.
• Desirable Certifications: ITIL, ScrumMaster, PMP and Prosci
• Minimum 3-5 years of experience in process, organizational change and/or learning improvements while leading enterprise-level process improvement projects with knowledge of project management approaches, tools and phases of the project lifecycle
• Bachelor’s degree from an accredited college/university or equivalent experience
• Understanding of change management principles, methodologies, and leading practices with previous experience of organizational change efforts and has leveraged PowerPoint, Excel, MS Project, SharePoint and other Microsoft tools to develop work plans, articulate complex issues, analyze data and structure information
• Ability to understand business issues and processes and to articulate the business context of projects
• Strong verbal/written communication, problem solving, strategic thinking, analytical and decision-making skills; ability to prioritize and use independent judgment to support an environment driven by customer service and teamwork
• Ability to positively influence, mentor and be a credible source of knowledge to less experienced team member

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected].