Call Center Representative

Job Description

Position Purpose: 

Performs assigned tasks within established procedures in various phases of the Customer Service Operations.

Primary Duties/Responsibilities: 

• Required to utilize multi-screen monitors in the daily processing of customer inquiries.
• Responds to customer inquiries.
• Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
• Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
• Records and processes meter readings supplied by customers.
• Maintains professional interactions with internal and external customers and/or departments.
• Operates company systems, devices and software applications.
• Performs other similar or less skilled work, as assigned.
• Assists employees of a higher classification, as assigned.

Qualifications

Education/Experience/Background: 

• High School Diploma/GED is required.

Knowledge/Skills/Abilities: 

• Must possess the ability to multitask.
• Call Center environment experience required.
• Must possess good verbal and written communication skills.
• Must possess ability to sit for extended periods of time.
• Must possess oral and written communication skills, as well as auditory acuity.
• Strong problem-solving skills and ability to independently follow through on tasks and projects.

Required Certification/Licenses/Training: 

• Must pass entry level test.

Physical Requirements: 

• Must be able to lift up to 30 pounds.

Additional Information

Pay Rate: $27.00 per hour.

Benefits: Our employees are covered by comprehensive benefits packages including paid time off policies; health, dental, vision, and life insurance; retirement plans, savings accounts; tuition reimbursement; paid volunteering and more.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.