Sales Quality & Customer Support Specialist
Cydcor
Posted 3 days ago
At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers. As a Sales Quality & Customer Support Specialist, you’ll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor’s standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance.
What You’ll Do
- Support customer success by identifying, tracking, and resolving service concerns within established timeframes
- Partner with sales offices to understand customer feedback and drive improvements in processes and training
- Analyze data and reporting to spot emerging trends and recommend proactive solutions
- Collaborate across internal teams to share insights, update procedures, and implement best practices
- Contribute to continuous improvement by reviewing existing policies and recommending updates
- Provide coaching and support to field teams related to quality expectations and client standards
- Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience
- Track and improve resolution effectiveness and customer satisfaction metrics
Requirements
What You Bring
- 2-3 years of experience in customer service, sales, client success, or similar fast-paced environments
- Strong organizational and communication skills with the ability to prioritize tasks and meet deadlines
- A proactive, self-starting mindset with a passion for improving processes and outcomes
- Customer-first attitude with empathy and quick thinking under pressure
- Ability to influence others without direct authority and work effectively across teams
- Demonstrated integrity, professionalism, and discretion
- Experience dealing with escalations
Preferred Qualifications
- Experience with Microsoft Office (Excel, Word, Outlook)
- Familiarity with Salesforce or CRM systems
- Exposure to quality reporting or AI tools like ChatGPT
- Experience measuring performance outcomes and contributing to process improvements
Benefits
Why You’ll Love Working Here
- Base pay starts at $26/hour + bonus opportunity
- Medical, Dental, and Vision insurance
- 401(k) with company match
- Optional remote work on Fridays (subject to change)
- Collaborative, team-driven culture with opportunities to learn and grow
About Cydcor
Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and results, Cydcor is known for its strong values, team culture, and people-first approach.
Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required.
Job details
Cydcor
Advertising Services
About
We create opportunity: For our clients, our team, and the future. WHO WE ARE Cydcor is a leading provider of outsourced sales solutions, supporting some of the world’s most recognized and fast-growing brands. With 30+ years of experience and a network spanning the U.S. and Canada*, we help clients acquire new customers through personalized, face-to-face sales in business-to-business, retail, residential, and event-driven environments. WHAT WE DO We grow brands through in-person strategies, partnering with independently owned sales companies that represent our clients in the field and engage customers directly. WHO WE SERVE We work with Fortune 500 and emerging businesses across multiple industries, including telecommunications, energy, home services, and financial services, helping them scale customer acquisition, expand into new markets, and enhance their in-person brand presence. WHY WE'RE DIFFERENT Our model blends quality, performance, and trust. Sales companies in our network meet strict standards for brand integrity, customer care, and compliance, delivering scalable solutions with a personal touch. OUR CULTURE Creating opportunity is central to our success. In fact, 60% of our leaders started in entry-level roles. We invest in mentorship, development, and career growth while fostering a culture built on connection, excellence, and entrepreneurial spirit. RECOGNITION Cydcor has been named one of the Best Places to Work by the Los Angeles Business Journal 13 times. CEO Vera Quinn has been recognized by the Los Angeles Business Journal, Comerica Bank, and others for her leadership. QUICK FACTS • 30+ years in business • U.S. & Canada presence* • Trusted by leading national brands • Work with independently owned sales companies • Dedicated to face-to-face customer acquisition and long-term brand growth We are Cydcor: The People Helping People Company. *US services through Cydcor LLC; Canadian services through Cydcor Canada Inc.
Company Details
Key Team Members
Ken Gootnick
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