Senior Service Delivery Manager with German (m/f/d)

Job Description

Purpose

We are looking for an experienced and customer-focused Service Delivery Manager with fluent German skills to coordinate service delivery, support technical planning, and manage the operational scope of assigned services. This role requires strong communication skills, technical understanding, and the ability to work closely with both internal teams and customers. 

Key accountabilities

Service Coordination & Delivery 

• Contribute to the professional coordination of multiple production units and act as the primary interface to Service Delivery Management (SDM) for the assigned service scope. 

• Provide technical and content-related support in creating operational and technical concepts, including cost estimation for SDM. 

• Support SDM in commissioning activities and service cost optimization. 

• Optimize service components to achieve target cost levels and improve service quality. 

• Align operational planning and forecasting activities with SDM. 

Operational Service Management 

• Actively participate in incident, problem, change, and escalation management for the assigned service portfolio. 

• Provide recommendations for service portfolio consolidation and standardization, including defining and refining KPIs. 

• Support SDM with technical expertise for existing customers in day-to-day operations. 

Projects & Continuous Improvement 

• Participate in small customer projects from initiation and planning to implementation, controlling, and closure. 

• Contribute to the continuous development, optimization, and application of methods and procedures within OS Service Management. 

Qualifications

Education & Experience 

• Master’s degree or diploma with relevant professional experience, or equivalent knowledge and skills. 

• Proven experience in IT service management, technical service delivery, or similar roles. 

Technical Skills 

• Good technical knowledge of Microsoft Services, Azure, and M365. 

• Solid understanding of the OS service portfolio or willingness to acquire it. 

• Basic business knowledge, including the ability to prepare business cases and perform offer/product calculations. 

Soft Skills & Competencies 

• Strong customer-orientation with the ability to build and develop long-term client relationships. 

• Excellent communication and presentation skills, including at management level. 

• Strong analytical and conceptual thinking. 

• High level of flexibility, resilience, and commitment. 

• Proactive, solution-oriented attitude. 

Language Skills 

• German: C1 (required) 

• English: B2 (required) 

Certification

• ITIL V3 Foundation, SeM Advanced

IT Technical Skills

• General IT overview - Expert
• DTAG portfolio knowledge - Expert
• MS Office - Advanced

Finance skills

• Finance and billing - Advanced

Additional Information

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 2600 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.