Night Guest Agent

Job Description

What is in it for you: 

• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues  
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Hourly pay rate of $21.29 to $24.33

What you will be doing:

• Learn the guests’ name and uses it regularly with warm and engaging service
• Acknowledges guests in line
• Confirms rate and type of room while checking guest into the hotel
• Upon departure offers a friendly greeting and asks if stay was satisfactory
• Takes responsibility for any guest inquiries and problems
• Be fully versed and competent in all aspects of Front Office operations and provide the highest levels of professional, prompt and discreet Guest Service
• Conclude the day’s Front Desk Operation 
• Complete End of Day maintenance functions
• Complete preparation for following day’s operation
• Participate in Safety, Security and Emergency roles
• Handle cash, credit card and voucher transactions while balancing daily transactions
• Demonstrate a commitment to the highest levels of Guest Service through the performance of other duties as assigned

Qualifications

Your experience and skills include:

 

• Minimum six months recent (in the last five years) experience as a Guest Agent or Night Guest Agent, or, a minimum of six months  consecutive recent (in the last five years) experience in a position demanding a luxury standard of constant guest/ customer service
• Completely fluent English language skills; both written and verbal
• Clear, precise, professional and helpful telephone and correspondence skills
• High level of professionalism, responsibility and commitment
• Excellent organizational skills while showing flexibility in handling multiple priorities and meeting deadlines
• Team player with proven success in relationship building and dependability
• Ability to make decisions with limited supervision and being innovative with available resources
• Commitment to provide excellent service to internal and external guests with a history of responding empathetically and with urgency to their needs
• Proficient working knowledge of computer software including Microsoft Office, Windows,  Excel, Microsoft Word, and experience with a Property Management System

Additional Information

Physical Aspects of Position (include but are not limited to): The position of Night Guest Agent is physically demanding.  The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS