SME Account Manager

Job Description

This is a great opportunity for those who are looking to begin a career within sales. The Renewal Manager is responsible for managing a territory that consists of a high volume of auto-renewal accounts - the ability to work at pace and with good attention to detail is critical.  

 PRINCIPLE ACCOUNTABILITIES

• Conduct reach-outs (over the phone where possible) to customers that have not renewed and are coming up to their subscription expiry in order to close win the opportunity 
• Contact customers/handle inbound communication when a customer’s subscription has expired in order to try and close the deal retrospectively  
• Work closely with client services to ensure orders are correctly processed so that customers have a smooth renewal process and don’t experience disruption to their services  
• Fully utilise Salesforce (no exceptions) for opportunity to order process, pipeline management, forecasting 
• Meet and exceed your revenue quota by successfully closing customer inbound requests to add users and products to their subscription   

• Handle queries regarding the proposed price uplift, effectively managing price negotiations to ensure this book of business continues to grow  
• Continually seek to improve your knowledge of Fastmarkets Group products 
• Ensure full awareness of the company’s short-, medium- and long-term goals and that territory plan aligns with these 
• Close communication with Fastmarkets sales team and other Fastmarkets departments 
• Understand the impact of your performance to the business as a whole 

• Work in a team environment to build a sound and consistent strategy 

Qualifications

KNOWLEDGE, EXPERIENCE AND SKILLS

You are an energetic self-starter with the ability to build rapport and a consultative sales approach.

• Fluent English essential 
• Additional language skills preferred 
• Proficient in Microsoft Office 
• Salesforce experience a plus 
• Excellent verbal communications skills
• Strong organisational skills 
• Results-driven

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

Additional Information

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
• CUSTOMER CENTRIC. We are customer-centric in all that we do
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.