Global Client Manager

The Global Client Manager plays a critical role in supporting the Global Client Lead in the day-to-day management and delivery of a global client account. The role is focused on ensuring seamless execution of global media strategy, operational excellence across markets, and strong client and internal relationships.

Acting as the connective layer between global strategy/planning and local execution, the Global Client Manager coordinates multi-market teams, drives consistency, and ensures campaigns are delivered on time, on brief, and in line with agreed commercial and strategic objectives.

Key Responsibilities

Client & Account Management

• Support the Global Client Lead in delivering the overall client strategy and growth agenda

• Build strong, trusted relationships with key client stakeholders at a working level

• Ensure a consistent and high-quality client experience across all markets

• Support in managing client queries, issues, and escalation handling

Global Coordination & Delivery

• Act as the central coordination point across local market teams to ensure all necessary processes are followed, and information is received.

• Ensure global strategies are translated effectively into local activation plans and executed within guidance

• Monitor delivery timelines, outputs, and quality across all markets

• Troubleshoot delivery challenges and drive resolution with local teams

Planning & Strategy Support

• Contribute to the development of integrated global media plans (online and offline)

• Support the briefing, planning, and activation process across campaigns

• Help identify insights and optimization opportunities based on campaign performance

• Share best practices and learnings across markets

Commercial & Financial Management

• Support budget management, tracking, and reporting across markets

• Work with the Global operations team on smooth and accurate financial processes end to end, and ensure all administration is correct

• Assist in financial processes including scoping, forecasting, and reconciliations

• Ensure adherence to contract terms, scopes of work, and financial governance

• Maintain accurate reporting of client activity and investment

Operational Excellence & Compliance

• Ensure compliance with global contracts, frameworks, and performance metrics

• Coordinate reporting and ensure timely delivery of high-quality outputs

• Support audits, performance reviews, and process improvements

• Drive consistency in tools, processes, and ways of working across markets

Internal Collaboration

• Work closely with specialist teams (strategy, investment, analytics, finance)

• Collaborate with broader network teams to ensure best-in-class delivery

• Contribute to new business pitches and organic growth opportunities

• Proactively support broader team initiatives beyond core responsibilities

Skills & Experience

• 3+ years experience in media, marketing, or client management roles

• Experience in international or multi-market account coordination preferred – single market experience will be considered

• Strong understanding of media planning across digital and offline channels

• Solid financial acumen and experience managing budgets and workflows

• Strong analytical skills with attention to detail

• Excellent organizational and project management capabilities

• Strong communication and stakeholder management skills

• Fluent English (written and spoken)