Junior IT End User Support

Job Description

As an End User Support, you will assist users in solving problems using available hardware and software tools. Also, support, install, and maintain personal computers, local area networks, operating systems, software, and related IT-sanctioned peripherals.

What you will need to do:

• Provide First level of support to users on Hardware, Software, and LAN in the form of l IT Helpdesk Tickets
• Offer proactive support to users by updating all users’ applications with the latest service packs and patches
• Ensure the continuing operation of the Operating systems, email, printing, Windows update, virus protection, etc.
• Protect against Virus attacks by regularly updating the Antivirus software and scanning all computers
• Troubleshoot and provide accurate, creative solutions to technical problems on PCs while ensuring users satisfaction
• Ensure accurate notification and escalation of problems while empowering users to make more effective use of the IT systems available to them
• Participate in evaluating training needs and teach or assist training courses
• Ensure that all operating policies and processes are followed and report any issues
• Measure performance and SLA adherence
• Set up and maintain physical and virtual environments for Desktops & Laptops
• Investigate, test, install and upgrade new and hardware/software products
• Configure, troubleshoot, repair and provide accurate, creative solutions to technical problems while ensuring user satisfaction
• Produce regular reports for end user support function area

Qualifications

• Degree in Informatics or Equivalent 
• Minimum one (1) year of experience in a similar end-user support role in Windows infrastructure with exposure to Incident Management and/or IT ticketing systems
• Experience and knowledge base in Microsoft Cloud, Office 365 and Cisco telephone system
• A working knowledge of the use of common ICT hardware and software applications
• Previous experience with construction industry is welcomed
• Very good command (written and oral) of English language.

Additional Information

What’s in it for you: 

Competitive salary and benefits are part of the offering, yet the real joy comes from being a member of smart and passionate teams within an international leading EPC group that supports impactful for the local communities’ mega infrastructure development projects - literally around the globe - and encompasses a productive and human-centric culture caring for its people and their development!

Please note that you will be contacted only in case you are shortlisted for an interview. In the meantime, do not hesitate to stay in touch and keep monitoring our open vacancies and our LinkedIn page! Depending on the nature of the position and its associated compliance risk level, a background check on your profile may be carried out.