Billing Operations Coordinator

Job Description

Wavenet, a dynamic telecoms and technology company headquartered in Solihull, stands out in the communications landscape. With exceptional 24/7 support, dedicated Account Managers, and unmatched SLA guarantees, we are a trusted provider of voice, data, cloud, security, and mobile solutions to thousands of businesses across the UK. Join our team of around 2,000 passionate colleagues supporting our ever-growing customer needs.

Purpose of the Role

This is a fantastic opportunity for a highly organised and detail-focused individual to join our Billing team.

As a Billing Operations Coordinator, you will play a key role in supporting billing operations, ensuring accuracy, resolving queries, and helping to deliver a seamless customer experience. You’ll work closely with the Billing Manager and wider business, contributing to efficient processes and continuous improvement. We’re looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering high-quality work.

What You’ll Be Doing

• Supporting the day-to-day billing operations alongside the Head of MRR Billing & Contracts
• Preparing, generating and distributing accurate customer invoices
• Maintaining and updating billing records and account information
• Investigating and resolving billing queries and discrepancies
• Performing daily traffic checks to identify unusual usage patterns
• Collaborating with internal teams (Sales, Customer Service, Delivery) to ensure billing accuracy
• Assisting with billing reports, analysis and reconciliation activities
• Monitoring billing cycles and helping ensure key deadlines are met
• Identifying recurring issues and driving process improvements

Qualifications

What We’re Looking For

Skills & Experience

• Previous experience in an administrative or finance support role (billing experience desirable)
• Strong attention to detail and commitment to accuracy
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office (especially Excel and Outlook)
• Strong organisational skills with the ability to manage multiple priorities
• A proactive, solutions-focused mindset with a willingness to learn

Personal Attributes

• Proactive, self-motivated, and reliable
• A collaborative team player
• Highly organised with strong time management skills

Additional Information

Here’s a closer look at what we offer:

• Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.