Traffic Control Room Operator Supervisor

Job Description

AECOM Is seeking a Traffic Control Room Operator Supervisor in Colonial Heights, VA!

Responsibilities include but are not limited to:

• Front line supervisor who manages individual contributors.
• Responsible for the overall quality of staff’s work and oversees projects.
• Has project or task level financial accountability.
• Typically supervises a headcount of less than 10 people. 

Qualifications

Minimum Requirements:

• HS/GED Equivalent + 2 or more years prior experience as Traffic Monitoring Operator or other relevant experience
• Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint-based Criminal History Records Check (CHRC)
• Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process
• TOMC operator certifications for levels 1 and 2, Lead and Shift Leader
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
• Constantly operate a computer and other monitoring equipment

Preferred Qualifications:

• 3+ years of experience as a Traffic Control Room Operator or in Civil Engineering or other Traffic Management related experience
• Demonstrated leadership & time management skills
• Self-supervision and team collaboration; ability to team with peers in supervision and across regions as required
• Short-term or no notice assignments, On-Call Status; must be able to step-in and cover operations when needed, with no or limited notice  
• Excellent interpersonal skills
• Strong, accurate data entry skills
• Ability to work in a team environment under stressful conditions
• Must be able to work in a Control Room work environment
• Ability to perform effectively in a fast paced environment requiring high level of multi-tasking
• Ability to communicate clearly both in writing and verbally, including ability to keep management and other peer supervisors apprised of operational issues
• Ability to synthesize information from multiple, diverse and simultaneous inputs
• Ability to work calmly and accurately under intense pressure
• Ability to work alternate work schedules and on-call duties at a 24/7/365 operation center
• Skilled in the use of Windows based applications, preferred Internet Explorer, Word, and Excel
• Knowledge of two-way communication systems; radio and telecommunications experience
• Geographic familiarity with regional freeway system and arterial roads 
• Knowledge of incident management response techniques and MUD

Additional Information

• Sponsorship Opportunities for US Employment Authorization are not available for this position.
• Relocation Benefits are not available for this position.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

 

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.