Training Operations Specialist (IGT1)

Job Description

Training Information & Customer Support

• Serve as a knowledgeable point of contact for internal teams, customers, and partners regarding training options, including platform access, pricing, registration processes, and logistical details.
• Respond to inquiries with professionalism and accuracy, contributing to a positive learner experience.

Platform & Content Management

• Maintain and update Kyriba Elevate platforms and associated web properties (including Kyriba Insider, the Kyriba corporate website, and the training sign-up page), ensuring all content is accurate, current, and consistently branded.
• Actively manage the Kyriba Elevate group email to ensure all emails have been responded to
• Manage partner training subscription program ensuring the consultants being trained are properly tracked and all deliverables are being met

Content Development

• Create clear, engaging informational content to help internal departments understand new training offers, program updates, and operational changes.
• Equip cross-functional teams with the resources they need to accurately represent Kyriba's learning offerings externally.

Digital Event Management

• Coordinate and support the delivery of monthly training webinars, managing content preparation, logistics, and follow-up communications.

Training Operations

• Issue and communicate training vouchers to eligible participants.
• Conduct proctoring reviews and manage exam assignments.
• Manage Elevate Data in order to deliver the necessary KPIs and reporting to fulfill the management reporting requirements
• Upload assessment scores to the Learning Management System (LMS/ELMS).
• Manage communications with training registrants throughout the enrollment and completion cycle.
• Handle monthly training billing via the creation of Salesforce opportunities and act as liaison to billing team for any questions/discrepancies in the billing process

Systems & Tools Administration

• Administer key team tools including Arlo, ELMS, YouTestMe (YTM), Impartner, and other platforms as needed.
• Handle access management tasks including password reset requests and user provisioning.

Qualifications

Required

• 3+ years of experience in operations, customer success, or a related field
• Strong organizational skills with an ability to manage multiple priorities simultaneously
• Proven experience designing and documenting operational processes from the ground up
• Strong written and verbal communication skills in English
• A proactive, solutions-oriented mindset with a habit of identifying trends, gaps, and opportunities for improvement
• Experience working with Google Suite, AI, LMS platforms, Salesforce and training registration platform (e.g., Arlo, Impartner, or similar)

Preferred

• Familiarity with Kyriba's liquidity performance platform
• Prior exposure to training operations, learning & development, or partner enablement environments
• Experience working in a global or cross-functional team setting

Additional Information

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP