Implementation Manager

Job Description

We are seeking a proactive and technically minded Implementation Manager to manage the onboarding of new clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients.

This client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement. You’ll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction.

Key Responsibilities

• Lead the onboarding process for new clients, including project planning, setup, and technical implementation
• Support installation and configuration of the BlueOptima platform
• Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors
• Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues
• Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption
• Train client-side system administrators to independently manage platform operations
• Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience

Qualifications

• 4+ years of experience in a technical client-facing role
• Strong communication and problem-solving skills
• Proven ability to manage multiple projects or clients simultaneously
• Detail-oriented and highly organized, with a proactive attitude
• Basic Linux skills (e.g. navigating file systems, reviewing logs)
• Basic experience with Docker and Kubernetes (e.g. basic commands, basic troubleshooting)
• Basic SQL skills (e.g. reading/writing simple queries for troubleshooting)
• Strong time-management skills and ability to thrive in a fast-paced environment
• Exposure to technical support processes or client success operations

Nice to Have

• Familiarity with basic networking concepts (e.g. IP whitelisting, firewall configuration, connectivity diagnostics)
• Experience working with enterprise SaaS platforms
• Background in working with version control systems and/or task tracking system

Additional Information

Why Join Us?

Culture & Growth

• Global team with an innovative and supportive mindset
• Rapid career development and visibility in a high-growth tech company
• Freedom to build your own success story
• Training programs and Personal Development Plans tailored for each employee
   

Benefits: 

• 32 days of holidays (this includes public and religious holidays)
• Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed
• Gratuity payments
• Private Medical Insurance provided by the company (Employee + Spouse + 2 Children + 2 Parents)
• 12 Weeks Paid Paternity Leave, 6 months Maternity leave
• Support with childcare costs (50%)
• Work from Home Equipment allowance
• Flexible Work from Home policy - 2 days home p/w
• Flexible Work from Long Distance - 4 weeks a year
• Sponsored Learning Opportunities
• Team Socials

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