Employee Order Management

Job Description

The Employee Order Management is ensuring an on-time and order-based process of the existing delivery obligations through effective interface management with customers and production.

• Independent scheduling and order planning according to internal specifications and in cooperation with the internal interfaces (e.g. production management, quality, controlling, logistics etc.)
• Monitoring of order execution regarding deadlines
• Independent assurance of effective customer communication
• Continuous master data maintenance in the IT systems (MES, SAP)
• Initiating of necessary services (e.g. sterilization, printing, etc.)
• Initiating of necessary allocations (for example clearing accounts)
• Procurement of production materials (e.g. purchased parts, packaging material, etc.)
• Participation in complaint handling and monitoring of the blocked stocked
• Support for batch tracing and complaints
• Participation in inventory measures and audits
• Preparation of / participation in customer meetings as directed
• Calculation of production quantities according Forecast
• Sales and forecast monitoring

Qualifications

• Minimum of 3 years of job-related experience in a comparable environment, ideally in a production environment
• High customer service orientation 
• Knowledge of procurement logistics in an industrial environment
• Advanced knowledge of commercial order processing, scheduling and follow-up
• Macedonian (C2), English (C2),German would be an advantage
• Experienced in a German or European work environment would be an advantage
• Knowledge in MES, ERP, SAP and MS Office
• Good understanding of processes, risk identification and complex relationships 
• Good organizational skills, reliability, communicativeness, ability to decide independently, focus on result
• Ability to work in an international team 

Additional Information

All applicants are considered without any regard to color, creed, religion, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership, or any other legally protected status. Preference is given to hiring people with disabilities.