Be on top of CRM trends and own complex projects to further grow the contribution of CRM to business results
Own complex CRM projects to support new product launches and ensure CRM-readiness from a technical and commercial perspective.
Leverage data to better understand our customer segments and their lifecycle, ultimately increasing LTV and retention
Act as the key CRM stakeholder in product streams, collaborating closely with Product, Engineering, and Marketing to translate product features into CRM measures
Deliver a seamless lifecycle experience by managing impactful campaigns across multiple channels including email, push, SMS etc.
Continuously identify friction points in the customer experience and develop CRM-based solutions to enhance product engagement

Exceptional CRM knowledge with profound technical and commercial understanding; ideally with experience in implementing and scaling multi-product strategies
Proven track record in managing cross-functional projects with a focus on long-term strategy and high-quality execution
Deep-knowledge of the customer-lifecycle with first-hand experience in developing customer-focused and scalable activation-, engagement-, retention-, and loyalty strategies
Strong track record in following an innovative ‘test-and-learn’-culture to continuously adjust the CRM approach for an ongoing improvement of results
Pragmatism in executing short-term projects while not losing sight of our long-term strategy
You are fluent in German and English

Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
Work from our centrally located offices in the heart of Munich, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities
Be productive with the latest hardware and tools
Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
Learn and experience German culture first hand by joining our free German language classes
International relocation support is provided if required
Opportunity to work from abroad
Benefit from an attractive compensation package and from the company pension scheme
Monthly contribution of 50% for the ‘Deutschland Jobticket’
Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
Enjoy flexible and discounted sports activities with Urban Sports Club

Senior CRM Manager (m/f/x)