Senior UX Researcher

Pulse Labs  is empowering insights and elevating experiences for the world's top technology companies. Backed by investors including Google and Amazon, we're revolutionizing product development delivering human-centered, actionable insights at every stage of the product lifecycle from inception to market release and beyond. We empower top tech companies to create and refine paradigm-shifting mobile, smart home, and AI products.

We're looking for a Senior UX Researcher who will work directly with customers to help them design and execute qualitative – unmoderated and moderated – research, such as diary studies, focus groups, IDIs, longitudinal panel studies. If you thrive in a multi-project environment and love tackling complex qualitative challenges, then you're a perfect fit. 

You will be a strong, effective leader and team-player who is an integral member of a talented and dedicated group of fellow researchers and analysts working in a fast-paced, rapid-response environment where rigor and quality are paramount. You’ll dive deep into rich video and survey data to analyze, interpret, and report users’ interactions with and perceptions about next-gen products.

This is a 100% full-time remote US-based position, requiring mostly US working hours. At times, you will be required to work before and after standard work hours, including weekends, to ensure quality and on-time client delivery.

Key Responsibilities

• Lead and execute research projects ensuring sound research methodology and analysis with little to no oversight.
• Work closely with customers to plan research projects according to customer requirements, timelines, and business goals.
• Provide support to customers throughout the research planning, execution, and delivery process that may include presenting research findings up to the Director or VP level.
• Create Toplines, Scorecards, Executive Summaries, Final Reports, Slide Decks, etc. that will serve as artifacts of contract fulfillment.
• Along with your project team, analyze research study responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for customers.
• Mentor and coach analysts and more junior researchers on the UX Research Team and be open to serving as a manager to one or more analysts.
• Work closely with the Panel and Research Operations team members assigned to your projects to ensure execution is on track and data collected aligns with the requirements.
• Collaborate with senior-level leaders to improve our internal processes with creative ideas and by sharing what you learn from the research you lead.
• Provide feedback to the Design and Engineering teams about how to improve our internal tools and platforms.

Preferred Qualifications

• Experience working at or with early-to-mid stage startups.
• Experience working at or with FAANG/top tech companies.

Requirements

Basic Qualifications

• 7+ years working in a qualitative research role in a detail-oriented research operations environment conducting research on the behalf of customers.
• Expertise with data collection, analysis, and interpretation.
• Expertise leading complex, multi-faceted research projects.
• Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX.
• Prior success maintaining strong relationships with customers, vendors, and team members.
• High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data.
• Comfort presenting your own research and research prepared by others to senior-level stakeholders.
• A strong sense of ownership, transparency, detail-orientedness, and ability to self-initiate.

• Excellent communication (written and verbal) and analytical skills.
• Proficiency using emerging technologies and different software systems.
• Keen knowledge and use of AI products such as Gemini, NotebookLM, ChatGPT,  Claude, etc.
• High comfort working with Google Docs, Google Sheets, or similar products.
• Collaborative attitude and ability to foster a positive work environment.
• Experience and comfort working on a team of analysts and researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment.
• Graduate degree in psychology, research methods, human computer interaction, sociology, or related field.