Customer Support Representative - EMEA customers

Job Description

What you’ll deliver: 

• Interact every day with SmartRecruiters customers based in the EMEA region to answer questions, resolve issues, educate, and help them succeed
• Provide exceptional customer support for our global clients
• Educate and advise customers on standards, tips, and solutions for using SmartRecruiters
• Drive high levels of customer satisfaction
• Identify, test, and call out technical issues
• Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams, to contribute, and execute our strategy to make customers successful
• Get involved and lead various projects in the support and services domain
• Be an ambassador for SmartRecruiters and its culture

Qualifications

• Bachelor's degree or at least 2 years of relevant work experience
• Ability to interact and communicate professionally and confidently with a diverse customer base
• Customer support/call center experience, preferably in the Enterprise SAAS space
• Excellent computer skills
• Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations
• A passion for technology and a drive to change the world
• Positive, energetic, can-do attitude
• Excellent English skill is a must; must have a high degree of accuracy in both spelling and grammar. 
• For this role, excellent French and/OR German skills is necessary.

Additional Information

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.