Serve as the single point of accountability for escalations and strategic initiatives
Collaborate closely with account management, product, and engineering teams to remove blockers
Manage incoming requests and escalations, shielding research and engineering teams from disruptions
Identify quick-win improvements and prioritize initiatives for rapid deployment
Translate high-level goals into actionable deliverables with defined owners, timelines, and success metrics
Drive initiatives from kickoff to launch, maintaining visibility of progress across stakeholders
Own and optimize the product request management process
Influence cross-functional teams without direct authority, enforcing commitments and deadlines
Develop deep product knowledge to anticipate issues and align solutions with customer needs

5+ years of experience in project management, product management, or customer success for SaaS enterprise products
Proven track record of delivering measurable outcomes in ambiguous, high-pressure environments
Ability to drive results without direct authority, leveraging influence and collaboration
Strong prioritization skills, distinguishing urgent from important tasks effectively
Experience working closely with product and engineering teams
Understanding of organizational dynamics, including formal/informal power structures and competing priorities
Skilled in negotiating resources and priorities across functions
Adaptive communication style for diverse audiences
Fast learner with strong technical aptitude to quickly onboard into complex systems
Background in customer support or customer success is a strong asset
Upper‑Intermediate English or higher

WILL BE A PLUS

Experience in cybersecurity or related technology domains
Familiarity with autonomous governance systems and operational protocol enforcement
Knowledge of enterprise SaaS architecture and infrastructure

PERSONAL PROFILE

Customer Success Product/Project Manager