Senior Technical Account Manager
Posted about 4 hours ago
Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
As a Technical Account Manager, you will own the technical success of a portfolio of enterprise customers by driving successful implementation, adoption, and optimization of LinkedIn solutions. You will act as a trusted technical advisor, working closely with customer stakeholders and internal teams to ensure customers realize measurable business value, proactively mitigate risks, and scale their use of LinkedIn products.
Key Responsibilities
Serve as the primary technical point of contact for assigned customers.
Build strong relationships with technical and business stakeholders.
Provide guidance on integrations, architecture, and best practices (APIs, SSO, data flows).
Translate business requirements into technical recommendations and solution designs.
Own the technical delivery across the customer lifecycle (onboarding, adoption, optimization).
Conduct technical health checks and identify adoption or performance risks.
Act as escalation point for complex technical issues and coordinate resolution.
Analyze usage data to drive adoption and improve outcomes.
Partner cross-functionally with Sales, CSM, Product and Engineering teams.
Provide structured product feedback and advocate for customer needs.
Qualifications
Basic Qualifications
6+ years' experience in Technical Account Management, Solutions Engineering, Technical Project Management or similar roles.
Experience working with SaaS or cloud platforms.
2+ years' experience with enterprise integrations (APIs, SSO, data systems).
2+ years' experience supporting enterprise customers
Fluency in English and either German, Italian or Dutch
Preferred Qualifications
Ability to manage customer relationships independently.
Ability to translate technical concepts into business value.
Strong understanding of system integrations and architecture.
Suggested skills
Technical Account Management
Stakeholder management
Relationship building
Additional Information
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