Collections Specialist, Zambia

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.

To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video.

Roles and Responsibilities

Your mission will be to :

• Plan and execute actions to recover outstanding payments.
• Follow up with customers regarding overdue balances and identify high-risk accounts.
• Ensure diligent monitoring and follow-up of Non-Performing Loans (NPLs).
• Communicate with delinquent borrowers to establish and maintain effective repayment plans.
• Actively listen to customers while keeping the conversation focused on collections.
• Provide guidance on available payment options and recommend the most suitable methods.
• Accurately document all relevant information from each conversation.
• Negotiate payment terms or settlement timelines where necessary.
• Build trust with debtors when possible to prevent future delinquencies.

Requirements

• Minimum of 1 year of experience in Microfinance, Banking, or Fintech operations, with direct exposure to delinquent clients and problem-solving scenarios.
• Skilled in negotiation and persuasion.
• Strong understanding of collection processes and strategies.
• Excellent collaborator and team player.
• Outstanding verbal and written communication skills.
• Able to adapt quickly to new challenges in a fast-paced, dynamic environment while managing multiple tasks.
• Familiarity with collections systems is a plus.
• Proficient in Microsoft Office and Google Workspace.
• Hands-on experience in an outbound debt collections, sales, or customer service environment.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus

Recruitment Process

• A screening call with the Recruiter for 30 minutes.
• Technical interview with the hiring manager for 30-45 minutes.