Client Operations Analyst

Job Description

Purpose of the Job 

Reporting to the Business Compliance and Operations Officer the Client Operations Analyst is responsible for the accurate and timely processing of operational queues while ensuring adherence to documented policies, procedures, and compliance requirements. 

This is a junior, hands-on role suited to an individual with a compliance, risk, or regulated-environment background who demonstrates strong attention to detail and a commitment to quality outcomes. 

Main Responsibilities 

• Execute CDD and KYC processes for new client onboardings, periodic reviews, and trigger events 
• Work allocated queues across three Americas offices, ensuring tasks are completed within agreed SLAs and quality standards 
• Perform customer due diligence, including identification, verification of clients and related parties 
• Complete periodic and event-driven reviews in line with regulatory and internal policy requirements Ensure all activities are completed in accordance with AML/KYC policies, procedures, and regulatory expectations 
• Maintain accurate and complete client records and documentation 
• Identify and flag potential risks, inconsistencies, or control gaps  
• Manage workload effectively across multiple jurisdictions and service lines 
• Prioritise tasks based on risk, deadlines, and business needs 
• Maintain clear and timely updates within workflow systems 
• Contribute to meeting team productivity and quality targets 
• Liaise with front office, Compliance, and Operations teams across the Group 
• Respond to queries and provide updates on case status 
• Support alignment between regional execution and Group standards 
• Apply a high level of attention to detail to ensure records are complete, compliant, and audit-ready. 
• Support quality assurance, reviews, and remediation activities as required. 
• Develop a working understanding of core Operations workflows and associated risk controls. 
• Assist management with general operational and administrative tasks as required. 

#LI-JM1
#LI-Hybrid

Qualifications

Knowledge, Skills and Experience 

• Background or experience in risk, compliance, administration, or regulated environments. 
• Strong attention to detail and ability to follow structured procedures. 
• Good organisational and time management skills. 
• Strong written and verbal communication skills. 
• Proficiency in Microsoft Office applications; workflow systems experience is an asset. 

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.