Own and manage the Service Configuration Management (SCM) practice and Configuration Management Database (CMDB)
Define, implement, monitor and continuously improve Service Configuration Management processes and standards
Ensure the accuracy, completeness and consistency of CMDB data, including data quality ownership and governance
Manage the full lifecycle of Configuration Items (CI), including relationships, dependencies and service mapping
Ensure up-to-date service trees and proper representation of services within the ITSM solution
Integrate CMDB with other ITIL practices, especially Change Enablement and automated discovery tools
Define and monitor CMDB and Service Configuration Management KPIs and reporting
Prepare and maintain policies, procedures and Standard Operating Procedures (SOPs)
Support audit activities and provide CMDB reporting and compliance evidence
Manage data sources, discovery mechanisms and ensure proper data integration across systems
Contribute to other ITIL practices and support overall IT service lifecycle management
Promote a positive, service-oriented customer experience
Perform additional tasks as assigned by the supervisor

Master’s degree plus 3 years of IT experience

Candidates are expected to demonstrate strong knowledge and experience in the following areas:
Excellent practical knowledge of IT Service Management, especially Service Configuration Management
Proven experience implementing, managing and improving CMDB solutions
Hands-on experience with ServiceNow Configuration Management and CMDB
Experience in CI lifecycle management, governance enforcement and data quality ownership
Practical experience integrating CMDB with Change Enablement processes
Experience in service mapping, dependency modelling and complex system interoperability
Knowledge of automated discovery tools and data source management
Strong understanding of IT service lifecycle management
Experience in reporting, KPI definition and audit support
Excellent communication skills (written and verbal)
Strong organizational skills, attention to detail and accuracy
Demonstrates responsibility, initiative and a proactive mindset
Displays a cooperative, supportive and service-oriented attitude
Applies a holistic and forward-looking approach to problem solving
Highly motivated with the ability to work independently
Good knowledge of English (minimum C1 level)

Configuration Manager