Associate CX Director

Associate CX Director / Associate Director Experience Design

Amsterdam, Rotterdam

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa Group, Meta, eBay, and OpenAI. DEPT® is a certified B-Corp and Certified Climate Neutral since 2021.

JOB PURPOSE

As Associate UX Director ar DEPT®, you lay the foundation for industry-leading digital experiences. You're low-key obsessed with figuring things out and always trying to find the right balance between understandable and different.

You are analytical but pragmatic. You understand how great experience translates all the way back to the brand. You’re able to fluently switch between low- and high fidelity thinking and making. And you have a natural tendency to take the lead in projects and provide structure, oversight and guidance.

This role is part of our Experience & Engineering team in EMEA and is dedicated to one of our key accounts in this market.

WHAT YOU’LL DO:

• Driving innovation and excellence: As operational CX responsible for an key account, you’ll set the standard for quality and output by actively participating in strategic projects (hands on) and fostering a culture of inspiration and innovation.
• Delivery accountability: Next to craft, you are accountable for the client team’s output. You collaborate with the core leaderhip team to make decisions about casting, direction and support within all project teams.
• Cross-functional alignment: Outside of the project team, you will foster close collaboration with international teams across the EMEA region as well as with other crafts such as Strategy, Content and Tech, ensuring that our Design practice does not operate in isolation but serves as a driving force for collective growth.
• Champion thought leadership: Within the local team, you will act as an internal and external voice, showcasing our pioneering work through speaking engagements and industry contributions to build our reputation as a growth innovation company.

WHAT YOU BRING:

• Work experience: 12+ years of experience in UX or product design, combined with in-depth expertise in complex digital ecosystems and fast-paced agency environments, with proven experience working with large, international brands and complex stakeholder environments. While experience in e-commerce isn't mandatory, it would be a great advantage.
• Portfolio: You have a proven track record across the entire design value chain, from user research and strategic planning to hands-on product design. Your portfolio showcases high-impact results and measurable business growth.
• Leadership: You have over 8+ years' experience in people leadership. Managing and mentoring talent in an international (multi-country) setup would be an added bonus.
• Operational Excellence: You can seamlessly switch between planned work, last minute requests and escalations with a pragmatic- and solution-oriented approach.
• Tech and AI savvy: Not only are you curious about digital trends, AI and new technologies, you are also committed to incorporating relevant innovations into your work.
• Communication and influence: You are a strong and effective communicator; able to translate complex problems and strategies into compelling pitches and briefs. Full professional proficiency in both German and English (C1 level) is mandatory.

WE OFFER:

• Flexible, hybrid working policy (50% days at the office, depending on location);
• Company pension scheme.
• Occasional breakfast/lunch at the office, Smoothie Tuesdays.
• Stay happy and healthy with a contribution to your health through the OpenUp platform;
• €50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks.
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.