Objective
Scale Neurons Lab's delivery organization into a predictable engine for client value and expansion revenue — leading a team of Senior ADMs, owning client relationships at the executive level, and positioning Neurons Lab as a premier AI partner for enterprise clients.
KPI
Expansion revenue ≥ 50% of total revenue
PoC-to-Production conversion rate > 30%
90%+ of project issues resolved at team level without CDO escalation
Average deal size $50k+
Client satisfaction (CSAT) consistently maintained and improved
Key Responsibilities
1) Biz Dev
Build a solid personal and team stance in the eyes of the customer.
Validate each Statement of Work before signing.
Drive Company Services development and refinement.
Monitor and propose improvements for account development plans.
Monitor client satisfaction and address concerns proactively.
Identify and convert upselling and cross-selling opportunities.
2) Delivery
Drive value creation for the Delivery department.
Empower the team to resolve 90% of project issues independently.
Serve as the top escalation point for unresolved Significant and Catastrophic risks.
Oversee timelines, budgets, risks, and financials across the project portfolio.
Develop and execute Delivery department strategy.
Establish and monitor key department metrics — OKRs, Health Indicators, margins, revenue deviation.
Facilitate and provide value-add to stakeholder relationships and communications.
Establish and refine delivery practices tailored for AI R&D projects.
Manage relationships with Delivery Partners and oversee the joint delivery project portfolio.
3) People
Manage talent capacity and project staffing needs.
Recruit, hire, train, grow, and let go.
Conduct regular 1:1s with direct reports.
Conduct performance reviews.
Capabilities
Delivery Leadership — experience running and scaling multi-team delivery organizations.
Account Management — multi-threaded executive relationships, expansion playbook, revenue ownership.
Customer Success — portfolio-level health management, value realization, escalation, renewals.
Stakeholder Management — navigates complex enterprise environments at board and C-suite level.
Executive Communication — credible in front of CEOs, CIOs, CTOs, COOs; decks as strategic artifacts.
People Management — proven ability to recruit, develop, and let go; builds high-performing teams.
AI/ML Awareness — conversant with engineering and data science teams; must hold their own technically.
Change Management — understands how to drive adoption of AI products inside enterprise clients.
Experience
Senior delivery or account leadership (7+ years) — customer success, engagement management, or consulting at a leadership level.
Team management (3+ years) — built or led delivery teams; track record of developing talent.
Business development — proven expansion revenue track record through delivery quality and consultative selling.
Regulated industry experience — direct enterprise client work in FSI, healthcare, pharma, energy, or government.
AI/ML or data product exposure — conversant with delivery teams on complex technical engagements.
Advanced English — exceptional written and verbal; comfortable leading executive conversations.
Nice to have
AI consulting or systems integrator background.
Change management certification (Prosci/ADKAR, Kotter).
Experience managing partner or subcontractor delivery relationships.
What We Offer
Competitive compensation — a monthly base plus expansion revenue upside.
Fully remote — outcomes over attendance.
Unlimited PTO.
Full-time contractor engagement with a fast-growing AI consultancy at the forefront of enterprise transformation.
Neurons Lab helps financial institutions move from AI-curious to AI-enabled. We deliver AI training programs and custom AI agents designed for regulated environments — from pilot to production, at scale.
Key team members
Oliver Low
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