Technical Support Coordinator

Job Description

*Driving Licence is essential*

As a Technical Support Coordinator, you will play a key role within the Operational team of the Managed Radio Services contract to our customer, the Metropolitan Police. Supporting/delivering our mission critical logistics/Technical operational services you will be responsible for Accepting delivery of equipment at our Kennington Park facility in London, Issuing Equipment to Customers and engineers over the counter, delivering equipment to customers sites (this will involve driving a pool vehicle and Asset tracking/managing the stock in our secure stores. There will also be opportunity to participate in the testing of equipment at a simple functional level (Training will be supplied for this aspect of the role).

Due to nature of this role successful applicant must be able to obtain SC Level +NPPV checks process successfully. This role is office based at our facility in Kennington Park London SW9 6DE. Operating hours are between 8am – 6pm 37.5 hours per week.

What you’ll be doing:

· Accepting delivery of consignments from suppliers and the checking contents.

· Recording and documenting the movement of goods/equipment using a variety of common software tools (ServiceNow, Microsoft Office)

· Preparing/booking deliveries of customer technical kit

· Delivering to customer sites or where appropriate, booking deliveries via couriers

· Assisting the wider team as a driver

Qualifications

Due to strict security clearance requirements, we can only consider applicants that have lived in the UK for 5 consecutive years or longer.

What we’re looking for:

· Competency with Microsoft Office Applications (Specifically Excel)

· Some experience with database usage

· Excellent customer service skills

· Full UK drivers licence

· The ideal candidate would have some Technology based experience/knowledge (as we are viewing this role as an entry position with opportunities for development and career progression. Particularly advantageous would be familiarity with IT networks, Public Safety Radio and Telecommunications.

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions 

• 25 days paid holiday with the option to buy/ sell 
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan 
• A fantastic selection of flexible benefits to suit your individual needs
• We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.