Senior Director - AI Product Operations & Solutions (Mumbai)

Location: Mumbai

Experience: 10–15 years | B2B or Enterprise AI/SaaS

The Role

As Senior Director of AI Solutions & Delivery, you will lead the team responsible for turning the Blue Machines platform into successful, repeatable enterprise deployments.

This is a senior ownership role at the intersection of product implementation, solutioning, and delivery execution. You will own customer delivery outcomes end-to-end—while building a scalable delivery model that protects product integrity and feeds real world learnings back into the platform.

This is not a traditional customer success or services role. Success is measured by time-bound project outcomes, not relationship management. Enterprise trust in voice AI is built at delivery. This role ensures what we sell is what customers experience—reliably, repeatedly, and at scale.

Requirements

Experience:

Most candidates who succeed in this role have ~10-15 years of experience across product implementation, delivery, platform, consulting, or enterprise-facing roles. We value recent, relevant experience over total tenure. Specific Voice AI experience not required.

What You’ll Own

● End-to-end delivery of enterprise voice AI implementations (scope, timelines, quality, outcomes)

● Leadership of a multidisciplinary delivery org:

- AI / Delivery Solution Leads (Forward Deployment Experts)

- Solution Architects

- Integration Engineers

- Project / Program Managers

● Solution design and implementation decisions across orchestration, workflows, telephony, integrations, and AI behavior

● Delivery playbooks, standards, and reusable patterns

● Escalations, trade-offs, and delivery governance for complex customers

● Tight feedback loops from delivery into Product and Engineering

What We’re Looking For

● Strong problem solvers who are comfortable operating in ambiguity and owning outcomes

● Some technical and product fluency (AI systems, integrations, platform trade-offs)

● Proven experience being the final owner of complex, customer-facing initiatives

● Instinct to build repeatable systems, not one-off solutions

● Ability to unlearn and adapt—comfortable in fast-moving, GenAI-native environments

What This Role Is / Is Not

This role is:

● Senior, autonomous, and execution-heavy

● Central to customer trust and product evolution

● A blend of delivery leadership, solutioning, and product operations

This role is not:

● Account management or farming

● Pure consulting or SI leadership

● Internal-only engineering management