Membership Executive (Upselling/ Inside Sales) - Mandarin Speaker

Job Description

We’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception. 

Duties include (but are not limited to):

Market management and development: 

• Manage our existing Chinese market maximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvements
• Identify upsell/upgrade opportunities and contact customers accordingly via phone, email or webinar
• Use available data to drive targeted actions to achieve objectives

Improve and implement: 

• Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them

Communicate: 

• Coordinate with frontline teams to open further opportunities for upsell, and to ensure content relating to upselling & value perception is effective
• Communicates value to customers on regional initiatives
• Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders
• Prepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner
• Share best practices, success stories and lessons learned with global colleagues
• Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience

Be pro-active: 

• Identify and suggest process improvements to improve team efficiency
• Identify opportunities for automation, such as cadences, to reduce manual work and improve efficiency
• Identify additional revenue opportunities to develop the rated company offering
• Represent the voice of the rated customer within EcoVadis

Qualifications

• Minimum 2 years experience in Customer facing roles such as Business development or SDR (Sales Development Representative)
• Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members
• Passion for excellent customer service 
• Comfortable dealing with unhappy customers
• Ability to interpret data to identify actions
• Profesional fluency in Mandarin and English as a must 
• Digital marketing experience a plus 
• Comfortable presenting to large groups 
• Team player
• Autonomous and proactive
• Experience with Salesforce or CRM software preferred 
• Comfortable working in a fast paced, high-growth environment
• Enthusiasm and motivation to improve customer experience
• Proactive in suggesting, designing and implementing ideas and improvements 

Additional Information

Location: Hong-Kong - Hybrid (8 days a month from the office)
Start date: ASAP
Full time contract

 

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development 
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Medical Aid coverage in accordance with company policy
• Employer MPF Contribution will be paid by EcoVadis
• Work Model: Hybrid Work Model
• Remote work from abroad policy
• Dental Benefits 
• Life & Accident Insurance
• Paid employee volunteer day