LightFeather is seeking a highly skilled Lead ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position.
Location: Fully Remote (EST hours)
Job Type: Full-time
Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Public Trust level security clearance
Responsibilities:
- Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices.
- Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal.
- Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer.
- Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript.
- Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors.
- Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies.
- Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery.
- Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions.
- Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis.
- Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups.
- Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover.
Required Qualifications and Skills:
- Active DHS Public Trust clearance or higher.
- 9+ years of hands-on experience with ServiceNow platform development and administration.
- ServiceNow Certified System Administrator (CSA).
- Strong expertise in ServiceNow App Engine and custom application development.
- Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting.
- Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs.
- Proven ability to lead development teams and ensure efficient, high-quality solution delivery.
- Experience working in Agile environments with tools like Jira or Azure DevOps.
- Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment.
- Experience working with Amazon Web Services (AWS).
- Strong scripting skills in JavaScript, GlideScript, and Flow Designer.
- Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences.
- Strong leadership and mentoring skills, with experience managing development teams.
- Exceptional problem-solving, analytical thinking, and troubleshooting abilities.
- Excellent stakeholder management, communication, and presentation skills.
- Conflict resolution expertise to mitigate risks and ensure project success.
Preferred:
- Experience with HR Service Delivery (HRSD) solutions within ServiceNow.
- Deep expertise in ServiceNow platform architecture and solution design.
- Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules.
- Proficiency in designing and implementing complex integrations using Integration Hub and external APIs.
Why Join LightFeather?
At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.
LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
Other open roles at LIGHTFEATHER IO LLC(6)
LightFeather is a Veteran-Owned Small Business (VOSB), Service-Disabled Veteran-Owned Small Business (SDVOSB), and Woman-Owned Small Business (WOSB) that implements AI to modernize legacy federal applications. We help agencies modernize aging systems into secure, scalable platforms aligned with mission needs. Our teams design, build, and operate production AI/ML, modern data platforms, and cloud-native applications across DOJ, DHS, USCIS, IRS, DoS, and PBGC. This work spans ML models trained on 600M+ federal records, real-time analytics on Databricks, and full-lifecycle modernization in environments up to Top Secret. Modern engineering, federal delivery discipline. Our engineers are senior, deeply technical, and experienced operating inside federal environments. They pair AI/ML, cloud, and modern development expertise with hands-on experience across federal architecture, procurement, and compliance. Our work has earned strong recognition from federal partners — a standard we hold on every engagement. We pair modern capabilities — MLOps, generative AI, multi-cloud, human-centered design — with the disciplines federal systems require: DevSecOps, infrastructure as code, RMF and ATO support, and continuous monitoring. The result is innovation that is deployable, defensible, and built to last. Our work spans behavioral forecasting and anomaly detection in taxpayer-facing systems, identity resolution and biometric verification for immigration and law enforcement, operational analytics across the Department of Justice, intelligent automation on ServiceNow and Unqork, and BI modernization from Looker to Tableau. We partner closely with government product owners and prime contractors, delivering iteratively through Agile and SAFe with the documentation, security, and audit trail federal systems require. We help federal customers turn legacy systems into modern platforms, data into decisions, and mission priorities into measurable outcomes.
Key team members
Richard Fairfield
Alex Tong
Michael Dere
Ryan King
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