Senior Associate IT Consultant ERP Application Management

Job Description

The Consultant ERP Application Management is responsible for ensuring a stable, efficient, and SLA-compliant operation of the SAP application landscape. The role covers IT Service Management, Provider Management, and 
Application Operations & Improvement.

IT Service Management

• Monitoring and ensuring compliance with Service Level Agreements (SLAs) within the SAP application environment 
• Execute and support Incident, Problem, and Change Management processes
• Analyze service performance (KPIs, ticket trends, resolution times) and drive improvements
• Ensuring stable and efficient application operations

Application Operations & Continuous Improvement

• Enhancing and further developing support and operational concepts in the SAP application environment
• Identifying and implementing optimization potentials (e.g., standardization, automation)
• Supporting continuous improvement of global support processes

Provider Management

• Manage and coordinate external AMS providers (onshore/offshore)
• Monitor provider performance (SLA, quality, cost)
• Conduct service review meetings and manage escalations
• Ensure delivery in line with contractual agreements

Additional Responsibilities

• Supporting audit, compliance, and governance activities
• Documenting processes and service delivery
• Contributing to global IT service and governance structures

Qualifications

• Degree in Computer Science, Business Informatics, or comparable
• Experience in SAP ERP Application Management / Support / Operations
• Knowledge of ITIL processes (Incident, Problem, Change)
• Experience working with international teams and service providers
• Analytical and structured approach
• Strong communication and coordination skills

Additional Information

Hybrid work setup
HMO upon hire
Values-based culture
Work-life balance
Learning Opportunities

Ready to drive with Continental? Take the first step and fill in the online application.