Multi-Unit Manager - New York City

Summary of Role:

The Multi Unit Manager is responsible for driving operational excellence, sales performance, and team development across a portfolio of stores. This role ensures consistent brand standards, delivers strong financial results, and fosters a positive customer experience. The Multi Unit Manager partners closely with Store Managers and cross-functional leaders to execute company initiatives, strengthen store operations, and build high-performing teams that support sustainable growth.

Primary Responsibilities:

Operational Management

• Ensure operational excellence and consistency across all stores in the assigned market.
• Conduct regular store visits to review performance, brand standards, and opportunities for improvement.
• Ensure adherence to company policies, procedures, and operational expectations.
• Oversee the execution of new initiatives, product launches, and operational updates.
• Perform weekly in store audits to ensure compliance and accuracy

Sales & Financial Performance

• Drive sales growth and profitability across assigned locations.
• Analyze store performance metrics, including labor, inventory, COGS, and P&L results.
• Develop action plans to support improvement in underperforming stores.
• Optimize labor scheduling, inventory management, waste reduction, and overall cost control.

Leadership & Staff Development

• Lead, mentor, and inspire Store Leaders and their teams.
• Recruit, hire, train, and retain strong management talent.
• Provide coaching and create development plans to build management capability.
• Foster a positive, collaborative, and high-accountability culture.

Customer Experience

• Ensure all locations consistently deliver exceptional customer service.
• Review customer feedback and experience metrics to identify improvements.
• Support stores in resolving escalated customer issues and concerns.

Compliance & Safety

• Ensure stores adhere to all safety, sanitation, and regulatory standards.
• Maintain compliance with labor laws, health regulations, and company policies.
• Uphold proper food handling and workplace safety procedures across all locations.

Communication & Collaboration

• Act as the primary liaison between store teams and district leadership.
• Provide regular updates on operational performance, opportunities, and market needs.
• Collaborate with other Multi Unit Managers to ensure company-wide brand consistency.

Required Skills & Experience:

• 3–5+ years of multi-unit management experience in retail, food service, hospitality, or a similar industry.
• High school diploma or equivalent required; bachelor’s degree preferred.Strong leadership and people management skills.
• Excellent verbal and written communication abilities.
• Proven ability to analyze data, interpret financial reports, and make informed decisions.
• Highly organized with the ability to manage multiple priorities simultaneously.
• Strong problem-solving skills with the ability to act quickly and effectively.
• Adaptable to a fast-paced, multi-location environment.
• Knowledge of industry-specific policies, procedures, and safety standards.
• Ability to travel regularly within assigned locations.

Technical Skills:

• Experience with P&L oversight, leadership development, and operational rollouts.
• Relevant certifications (Food Safety, ServSafe, etc.) required.

Benefits:

• Medical, Dental, Vision, 401(k) benefits eligible
• Acrrued Paid Time Off (Up to 2 weeks per year)
• Commuter benefits
• A free Chip City cookie and beverage each shift
• 50% Off Employee Discount
• Opportunity for career growth! Chip City is growing rapidly and opening new store