Key Responsibilities and Outcomes:

Inside Sales Responsibilities:

To provide exceptional levels of Customer Service
To respond swiftly and accurately to all customer queries within pre-agreed timescales
Produce Sales Quotations, Pre-qualification documents, Technical Proposals and any other form of information required by the customer / potential customer
Responsible for delivering high levels of customer satisfaction at all times
Ensure quotations are recorded accurately and in a timely fashion, to maintain departmental KPI’s
Ensure accuracy of quotations, technical documentation, customer Purchase Orders and any other related documentation prior to issue to Contracts for booking in
Progress/chase outstanding quotations within pre-agreed timescales and report accordingly
To maximise the potential of key accounts and new business with existing and new customers
Use existing procedures to solve routine or standard problems
Work under supervision and direction from the Customer Service Manager

Contract Engineering Responsibilities:

Organise the provision of diagrams, drawings and plans as required by the conditions of the order.
Accept and review the factory Order Confirmation, ensuring the accuracy of all data contained within it.
Review sales order promise dates and adjusts were necessary based on the latest information from purchasing, never allowing orders to go late.
Communicate with factory points of contact on orders with delivery issues and escalate orders where appropriate to the Operations Manager for further follow-up.
Carry out the purchasing function of the day-to-day tasks.
Expedite suppliers on a regular (weekly) basis to ensure on time delivery of purchased items and run delivery performance reports as part of supplier performance evaluation
Organise the provision of technical schematics, drawings and administrative response to Project Contracts and Sales Orders as required by the conditions of the job

Qualifications & Technical knowledge:

Personal Specification:
Essential

Strong Customer Service experience - typically 3 years’ experience in relevant role involving basic concepts and procedures
Good communication skills, customer focused, strong multitasker and good at executing tasks
High level of data input accuracy
Ability to work independently and part of a wider team
Exhibit tact and strong diplomatic skills when dealing with all staff, customers and suppliers.
Sound time management and planning skills.
Well-developed self-motivation, independence and self-reliance.
Knowledge of and experience with the use of Microsoft Office®. and the ability to use proprietary software systems.
Ability to communicate clearly, effectively and succinctly in English at all levels both written and oral.
Ability to work as part of a team.
Knowledge of international business and logistics practices.
Experience in a contractual environment and understanding of implications of contract law.
Good technical, mechanical and electrical knowledge.
Knowledge of C.A.D. and/or Solid edge/other packages preferred but not mandatory

Desirable

Experience in using ERP Systems
Degree or Engineering / Technical Qualification -entry level role (or equivalent)

Senior Inside Sales & Contracts Engineer