Professional Services Engineer

Job Description

The Professional Services Engineer will be responsible for close collaboration with clients, vendors, and internal teams to implement, support, and optimize banking technology solutions across multiple platforms. The ideal candidate will be proactive, detail-oriented, and able to handle complex technical challenges while delivering high-quality customer service.

DUTIES & RESPONSIBILITIES

• Install, configure, customize, and troubleshoot banking applications, including:
  • VCP LITE NDC-DDC
  • VCP KIOSK NDC-DDC
  • Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl
  • Vynamic View and Vynamic Security
• Support Proof of Concept (POC) for new products, User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications.
• Plan, schedule, monitor, and manage projects to ensure successful business solution implementation.
• Conduct root-cause analysis on escalated issues and provide permanent resolutions.
• Research and contribute to technical proposals and solution documentation.
• Maintain and administer tools required for deployment and support of solutions.
• Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
• Collaborate with vendor support teams for software updates, patches, and issue resolution.
• Provide guidance and mentorship to junior engineers during project execution and troubleshooting.

Qualifications

Education

• Bachelor’s degree in computer science, Computer Engineering, or Information Technology.

Experience

• 3–4 years of experience in the banking or BFSI technology domain.

Additional Information

Core Technical Skills

• VCP LITE / KIOSK NDC-DDC, Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl
• Vynamic View, Vynamic Security

Professional Services Engineering Practices

• Strong understanding of banking applications, ATMs, and self-service terminals.
• Experience with software deployment, configuration, and maintenance.
• Familiarity with regulatory standards and compliance in banking technology (EMV, MTIP, ADVT).
• Excellent teamwork and interpersonal skills.

Soft Skills

• Strong troubleshooting, analytical, and problem-solving abilities.
• Effective verbal, written, and listening communication skills in English.
• Ability to quickly learn and adapt to new technologies.

• Proactive, organized, and able to manage multiple priorities in a fast-paced environment

Compliance with policies and procedures based on the ISO standards adopted by CNS.