Variosystems AG logo

Junior Customer Success Manager (m/f/d)

Posted 7 days ago

OfficeMendrisio, Canton Ticino, SwitzerlandSE

Job Description

  • Keep the customer up-to-date and accurately informed with standardized documents such as SAP documents, meeting minutes, timetables, etc.
  • Processing of all customer orders via SAP and Ticketing System across the entire value chain from quotation to after-sales service. Proactively identify deviations and develop efficient solutions in collaboration with TPM, CB, CSM, and Planning to ensure order fulfillment and achieve high delivery performance.
  • Execute customer success plans that outline specific goals, milestones and strategies to achieve success. Work closely with CSM to align customers objectives with the capabilities of the company's offerings.
  • Supporting the CSM in addressing customers inquiries, concerns, and providing solutions to their issues.

Qualifications

  • English Advanced / Intermediate
  • SAP knowledge in this field of expertise is a plus
  • MS Office Package
  • Good communication and organization skills
  • Strong attitude for teamwork, interpersonal skills and problem solving
  • Commercial skills, CRM, tools knowledge, communication, customer centricity, problem-solving, good ability to prioritize tasks, high-level of resilience
  • Proven track record in a similar position is a plus

Additional Information

  • Flat hierarchies, direct communication, and a backbone of integrity, courage, responsibility. 
  • A fast-moving environment where momentum is not lost in approval loops. 
  • Collaborate with colleagues and customers across countries, industries, and perspectives. 
  • A workplace shaped by technology, curiosity, and continuous improvement. 
  • Challenges with scale, depth, and enough complexity to keep you learning. 
  • Limited contract - with the possibility of extensions.
Job details
Workplace
Office
Location
Mendrisio, Canton Ticino, Switzerland
Experience
SE
Variosystems AG logo
Variosystems AG
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Variosystems covers the entire value chain of electronic solutions—from development and sourcing to industrialization, series production, and life-cycle management.

Key team members

Michael Holan

Michael Holan

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