General Manager - FM Projects | Monday to Friday 38hrs | Balcatta Support Centre

Job Description

Reporting to the FM Director, you will lead a geographically dispersed team to deliver consistent, high-quality project outcomes across a range of client accounts. You will play a critical role in driving operational excellence, commercial performance, and client satisfaction while positioning the business for sustainable growth.

Leadership & Strategy

• Champion and embed a Zero Harm culture across all projects and teams
• Lead the development and execution of integrated Projects & FM operating models
• Contribute to and deliver against national, regional, and global business performance objectives
• Establish and lead a centralized Projects & FM Centre of Excellence

Project & Operational Delivery

• Oversee a national Projects portfolio ensuring quality, cost control, and ROI outcomes
• Provide integrated project management and technical expertise across IFMS contracts
• Standardize and optimize project delivery frameworks, processes, and tools
• Ensure compliance with all statutory, regulatory, and FM licensing requirements across Australia

People Leadership

• Lead a team of 4 direct reports and ~80 indirect reports
• Coach, mentor, and develop high-performing teams with strong succession planning
• Drive capability uplift across project and operational teams

Client & Stakeholder Management

• Build and maintain strong relationships with clients, contractors, and internal stakeholders
• Actively support business development, tenders, and growth initiatives
• Deliver consultancy-led solutions that simplify and improve FM operational outcomes

Commercial Performance

• Own financial outcomes with strong focus on P&L performance, cost management, and profitability
• Support sales growth through bid development, pricing strategy, and solution design
• Partner with Supply Chain to ensure compliant, high-value subcontractor arrangements

Qualifications

You are a seasoned Projects leader with strong Facilities Management experience and the ability to operate at both strategic and operational levels.

Essential Experience & Capability

• Minimum 10+ years’ experience in Projects and/or Facilities Management leadership roles
• Proven track record managing large-scale project portfolios and high-performing teams
• Strong commercial acumen with demonstrated P&L responsibility
• Experience in tendering, bid preparation, and business development
• Deep understanding of FM service delivery models and integrated solutions

Leadership & Personal Attributes

• Unwavering commitment to Zero Harm and safety leadership
• Exceptional stakeholder engagement and influencing capability
• Strong business case development and executive communication skills
• Ability to manage multiple priorities in a dynamic, fast-paced environment
• High integrity, professionalism, and alignment with corporate governance standards

Additional Information

• Lead a national, high-value portfolio with significant strategic impact
• Be part of a business committed to innovation, safety, and operational excellence
• Shape the future of integrated FM and project delivery across Australia
• Work alongside industry leaders in a collaborative, high-performance culture