What will you be doing?

Deliver service excellence, from check in to check out and everywhere in between
Often be the first point of contact for guests and visitors
Shifts in Food & Beverage & Front Desk
Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to making coffees and snacks from the cafe, delivering food and maintaining guest accounts
Provide passionate, knowledgeable and friendly service to external and internal guests at all times
Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

Your Skills and experience include:

Previous customer service experience, preferably in a Hotel environment
Strong knowledge of computer systems including Microsoft Office and preferably in Opera
The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
Strong communication skills and pride in personal presentation
Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
Valid RSA or willingness to obtain prior to commencing
Flexibility to work across a 7 day roster including mornings and evenings

What’s in it for you

An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
Work alongside passionate industry professionals
Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Hotel All-Rounder - Mercure Sydney Macquarie Park