Job Description
This is a “hands-on” role in which support is frequently provided both face-to-face and virtually within the workplace, requiring a calm, professional, and sensitive approach.
• Provide virtual and email support for internal users
• Microsoft 365 User Administration
• Starters / Movers / Leavers process
• Backup administration and testing
• Ensure that all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate
• Document new and update existing IT procedures
• Assist with projects of all sizes, including technology infrastructure and software projects
• Overall management and responsibility for the efficient handling of support requests
• The ability to conduct and participate in client meetings / system demonstrations
• Remote support for clients regardless of location
• Software installation, desktop imaging, software inventory, and monitoring
• Configuration and installation of physical and virtual servers
• Administration and configuration of Cisco networking devices (switches / firewalls)
Qualifications
- At least 1 year of technical experience
- Ideally minimum of 3 years’ experience providing 2nd and 3rd line IT support
- A professional approach with excellent communication and interpersonal skills
- Strong experience installing, supporting, and troubleshooting:
- Windows 11
- Microsoft 365 and Exchange
- Active Directory
- Networking technologies including DNS, DHCP, and TCP/IP
- VMware and Hyper-V
- Remote access tools
- Mobile device configuration and support (iPhone/iPad)
- The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
- The ability to accurately understand and interpret customer requirements
- Excellent time management skills with the ability to prioritise and manage workloads independently
Additional Information
WHAT IS IN IT FOR YOU
- Competitive Salary
- 20-day holiday which increases with length of service
- Additional paid leave for wedding, moving house, holiday shopping and more
- A friendly, fun and very exciting environment enhanced with regular company-funded social events and seasonal parties
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Other open roles at Mountfitchet Group(6)
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Key team members
Deborah Cresswell
Janice Campbell
Mark Garza
Ben Dinsdale
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