Sales Team Leader

Job Description

As a Sales Team Leader, you’ll lead a team of Insurance Consultants in a contact centre environment, coaching them to have better conversations with customers who have actively sought us out. You’ll report to the Head of Sales and Customer Care and work alongside a collaborative leadership team, accountable for achieving monthly sales targets and ensuring every interaction reflects the standard we’re known for.

In this role you will:

• Coach your team to consistently achieve sales targets through disciplined pipeline management and effective use of leads
• Develop individual capability through regular one-on-one coaching, call reviews, and calibration sessions that translate into stronger customer conversations
• Establish clear performance expectations and take a proactive, consistent approach to managing gaps and maintaining standards
• Build an engaged and motivated team through recognition, incentives, and a culture where people genuinely want to perform
• Uphold conduct and compliance standards to ensure trusted customer outcomes and business integrity

Qualifications

• Proven experience leading a sales team and helping people consistently achieve their performance goals, ideally in a contact centre or insurance environment
• A strong coaching mindset with the ability to develop sales capability through practical, hands-on feedback and support
• Confidence using performance data to identify opportunities and turn insight into action
• Sound understanding of contact centre workflows, including CRM and dialler-based systems such as Genesys or Salesforce
• A collaborative and people-focused leadership style that builds trust, accountability, and genuine engagement

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.