Head of Claims AustralianSuper

Job Description

As Head of Claims, this role leads how TAL delivers on its promise for AustralianSuper, ensuring members receive timely, compassionate and dependable support at critical moments in their lives. It shapes a progressive claims strategy that strengthens trust, elevates service excellence and deepens long‑term partnerships. By inspiring high‑performing teams and continuously improving the member experience, the role plays a meaningful part in TAL’s purpose of helping Australians protect what matters most, while supporting sustainable growth for our partners and our business.

In this role, you will:

• Deliver service excellence by consistently meeting and exceeding fund partner claims commitments.
• Strengthen strategic partnerships by aligning TAL’s claims proposition to fund objectives and expectations.
• Lead claims strategy evolution to support member outcomes, retention and sustainable growth.
• Champion customer‑centric delivery through continuous improvement and effective claims governance.
• Build high‑performing teams by uplifting capability, engagement and leadership across the claims workforce.
• Safeguard trust and reputation through sound judgement, risk oversight and ethical claims outcomes.

Qualifications

• Proven senior leadership experience in life insurance or financial services, with the confidence to lead complex claims environments.
• Deep technical expertise in life insurance claims, with a demonstrable claims‑first background and end‑to‑end ownership of complex claims portfolios.
• Strong commercial judgement, making balanced decisions that support members, partners and sustainable business outcomes.
• Working knowledge of superannuation funds and partner models, enabling effective, trust‑based collaboration.
• Clear organisational and prioritisation skills, staying focused and effective in a fast‑moving, high‑impact role.
• Values‑led leadership approach, acting with integrity, accountability and care for customers, partners and teams.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.