Claims Portfolio Manager

Job Description

The Claims Portfolio Manager plays a pivotal role in strengthening the integrity and performance of TAL’s claims portfolio, ensuring we continue to deliver fair, timely and trusted outcomes for our customers. By turning portfolio insights into meaningful action, this role supports better decision‑making, continuous improvement and strong governance across claims. Working at the intersection of data, policy and customer experience, the role contributes directly to TAL’s commitment to doing the right thing—building confidence in life insurance and supporting customers when they need us most.

In this role you will:

• Enhance portfolio insights by evolving claims data, controls and visualisations to clearly highlight portfolio health and risks.
• Drive timely claim outcomes by optimising tracking of claim activity, milestones and pipeline management.
• Strengthen portfolio discipline by improving controls that support claim tidiness and appropriate claim allocation.
• Improve decision quality by reviewing complex or sub‑optimal claims and providing expert strategic guidance.
• Lift claims performance through coaching, insights and targeted recommendations to leaders and teams.
• Ensure data integrity by designing and embedding mechanisms that deliver accurate, reliable claims insights.

Qualifications

• Bring solid claims experience, with around 3+ years in Life Insurance claims management and a strong understanding of end‑to‑end claim decision‑making.
• Use data confidently to drive better outcomes, translating insights into practical improvements in claim management and portfolio health.
• Apply strong analytical judgement, with the ability to identify risks, solve problems and improve claim strategies with attention to detail.
• Influence and support others, sharing expertise through coaching, collaboration and constructive challenge to lift overall claims performance.
• Demonstrate deep regulatory awareness, with working knowledge of the Life Insurance Code of Practice, Privacy Principles and relevant legislation.
• Lead with empathy and integrity, building trust with customers and stakeholders while delivering fair, high‑quality and compliant outcomes

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.