Sales & Events Executive

Job Description

INDICATORS OF SUCCESS

• Achievement of budgeted events and room revenue, ADR, and RevPAR.
• Guest Satisfaction - High guest feedback scores for pre-arrival service and booking interactions.
• Accuracy Rate -100% accuracy in reservation data, room assignments, and rate application, event related revenue.
• Upsell Conversion - Achieving or exceeding monthly upselling/revenue targets.
• Response Time - All inquiries handled within brand-standard response times (e.g., under 24 hours).
• Team Collaboration - Positive feedback from Front Office, Food & Beverage, Finance and Revenue teams on coordination and communication.
• System Proficiency - Confident and efficient use of PMS and booking systems with minimal errors.
• Brand Representation - Every interaction reflects the Radisson RED tone: bold, friendly, and authentic.

AREAS OF RESPONSIBILITY

Sales and Reservations

• Manage sales/events enquiries, proposals, contracts, and client correspondence.
• Maintain accurate client records and activity tracking within SAP Sales Cloud.
• Assist with reservations enquiries, bookings, phone calls, emails as/when required.
• Coordinate site inspections and client meetings.
• Support lead generation and follow-up activities.
• Provide admin support to the Sales team.

 

Event Coordination & Execution

• Coordinate event bookings from confirmation through to post-event follow-up.
• Prepare event orders, function sheets, BEOs and operational documentation.
• Liaise with clients to confirm event requirements, timelines, and logistics.
• Coordinate with Operations, Food & Beverage, Front Office, and Kitchen teams to ensure seamless event delivery.
• Conduct pre-event briefings and support event execution on-site.
• Manage event billing, deposits, and final account reconciliation.
• Ensure all events are delivered to brand standards and client expectations.

 

Systems & Administration

• Utilise Opera Cloud and Opera Sales & Catering for group reservations, rooming lists, event blocks, and guest management.
• Maintain accurate data and sales activities within SAP Sales Cloud.
• Ensure all contracts, invoices, and event documentation are accurately filed and updated.
• Support compliance with hotel policies, procedures, and brand standards.

 

Client Relationship Management

• Build and maintain strong relationships with corporate clients, agencies, and event organizers.
• Deliver professional and timely communication throughout the sales and event lifecycle.
• Identify opportunities to maximize revenue through upselling and cross-selling.

Qualifications

Essential

• Minimum 1 year of hotel sales, events, or conference coordination experience within a hotel environment.
• Demonstrated experience in event planning, coordination, and execution.
• Hands-on experience using Opera Cloud specifically Sales and Catering.
• Experience using SAP Sales Cloud or a similar CRM/sales management platform.
• Strong administrative and organisational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• High attention to detail and accuracy.

Preferred

• Experience working in an international branded hotel.
• Able to speak in Chinese/Mandarin
• Knowledge of conference, meetings, incentives, events, and group business.
• Understanding of hotel operations, including Rooms and Food & Beverage departments.
  
  Note: To be considered for this opportunity, applicants must currently have the legal right to work in New Zealand, either through New Zealand residency/citizenship or a valid work visa.

Additional Information

Why Join Radisson Hotel Group? 

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. 

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!  

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. 

Apply now and let’s make every moment matter. 

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. Kindly note sponsorship is not available for this position.