Job Description
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Establishes and maintains good relations with residents, prospective residents, and vendors
- Maintains controls over Accounts Receivable. Applies payments to resident ledgers; makes daily bank deposits; follows-up with telephone calls and/or collection or demand notices (letters) to insure prompt payment by residents; creates and delivers NSF notification letters; adjusts/corrects resident ledgers; inputs concessions; updates lease information/changes; etc.
- Maintains current and complete property management software information. Inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, search tag information, application approval/rejections, cancellations, etc.
- Administers the lease renewal program. Completes/updates the “Renewal Worksheet” and submits it to the property manager. Generates and delivers “renewal letters” 60 days before the lease expirations, generates and delivers renewal leases, and updates information in the property management system. Ensures that all residents who give notice to vacate receive a follow-up call.
- Generates and delivers general correspondences to residents, vendors, and prospective residents, such as lease violations, certificates of insurance updates, application rejection letters, etc.
- Inspect the condition of move-outs promptly to document charges before refunding security deposits.
- Generates security deposit refunds or reimbursements: calculates the interest on the security deposit, assesses charges, inputs information into the property management program, prints and mails all applicable notices and information.
- Generates and balances month-end reports that are produced by the property management program.
- Maintains a collection policy for residents who moved out with a balance on their account. Submits a monthly report to the property manager with the status of collection accounts.
- Assists leasing in marketing long-term vacant units, i.e., setting up mini models in units.
- Assists the property manager in evictions and followed state eviction laws.
- Assists in monitoring property condition; reported concerns/liabilities to the property manager/maintenance supervisor.
- Adheres to established policies related to fair housing.
- Communicate with co-workers, management, residents, vendors, and all outside contacts courteously and professionally.
- Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.
- Performs leasing activities in the absence or unavailability of the Leasing Consultant. See the Leasing Consultant Job Description for specific information.
- Plans, organizes, promotes, and implements resident functions with the management staff.
- Performs general office duties: answers the telephone; writes service requests, newsletters, files, monitors, orders office supplies and printed materials, etc.
- Prepares invoices for approval in the event of the Property Manager's absence.
- Performs all reasonable duties assigned by the Property Manager, AAD/AD, or VP/AVP.
- Performs, when asked, property manager duties in the absence of the Property Manager.
- Responsible for the performance of the leasing staff’s closing ratio, phone conversion, and shopping reports. Reports a Leasing Agent’s lack of performance and ability to the Property Manager.
Qualifications
REQUIREMENTS
- Previous experience working in an operational-type role
- Good computer skills with emphasis on Microsoft Word and property management software, and Excel experience preferred
- A basic understanding of accounting principals
- Good organizational skills
- Supervisory skills
- Ability to communicate effectively
- Must be team-oriented
Additional Information
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins.
We offer an outstanding benefits package including...
- 401K, with a match!!!!
- Medical
- Dental
- Vision
- Bonus program
Other open roles at Village Green(6)
Village Green became one of the nation’s premier apartment companies by continually innovating to serve the evolving needs of residents and focusing on creating communities of long-term value. Today, we manage approximately 40,000 apartment homes within some 50 cities, along with integrated mixed-use retail spaces that include restaurants, coffee shops and markets. Our commitment, first and foremost, is to our customer—and that customer might be a resident, a client owner, or one of our 1,100 employees. TO OUR RESIDENTS — We believe customer service is priceless. Our operational philosophies are rooted in the underlying theme that it is our most important job to make the customer smile. We focus on community cleanliness, curb appeal, amenities, timely maintenance, resident programs, and best-in-class service to make each of our communities a great place to call home. TO OUR CLIENT OWNERS — We believe in the details. Our success comes only when we are effective at understanding and executing your investment goals for each asset we manage. Our interests are aligned through performance-based incentive fees to prove that we are committed to achieving the goals we set. We view our client owners as partners and steward your resources as if they were our own.
Key team members
Christian Flickinger
Daniel Weller
Tiffany Chandler
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